Remote Director of Client Operations | WFH

Job Overview

We are actively seeking a Director of Client Operations to spearhead our innovative team and ensure the delivery of outstanding customer experiences. This pivotal leadership position emphasizes the enhancement of operational processes, performance optimization, and the maintenance of exemplary quality standards. In this role, you will collaborate closely with the Chief Operating Officer and guide a diverse team of managers, team leaders, and team members, managing thousands of customer interactions monthly.

Key Responsibilities

• Continuously evaluate and refine operational processes to elevate efficiency and quality, with a focus on enhancing the customer journey to improve conversion and retention rates.
• Leverage data insights to inform decisions, pinpointing opportunities to optimize conversion funnels and minimize churn rates.
• Drive customer loyalty by prioritizing net promoter scores and customer satisfaction metrics across all engagement points.
• Formulate and execute strategies aimed at reducing customer churn, including proactive customer success initiatives.
• Guide and develop a high-performing team of digital operations professionals, fostering their growth and career trajectories.
• Collaborate with cross-functional teams, including Product and Partnerships, to ensure cohesive integration of digital operations with company objectives.
  
  

Required Skills

• 8 years of leadership experience in fast-paced, digital environments.
• 2 years of experience managing operations within an early-stage startup.
• Proven capability to inspire and lead teams in problem-solving with urgency and efficiency.
• Proficiency in customer service technologies and platforms (e.g., Salesforce).
• Strong leadership skills with a focus on team development and empowerment.
• Expertise in process optimization and identifying operational efficiencies.
• Self-driven with the ability to perform under pressure and minimal oversight.
• A deep passion for supporting individuals, particularly in the health domain.
• Excellent communication, active listening skills, and perceptiveness.
• Robust analytical skills, with experience in utilizing data to guide decisions.
• Detail-oriented approach emphasizing the creation of measurable and replicable processes.
  
  

Qualifications

• A Bachelor’s degree in a related field is preferred.
  
  

Career Growth Opportunities

We are dedicated to fostering the professional development of our team members. This role offers significant opportunities for career advancement as you lead and mentor a high-performing team of digital operations professionals.

Company Culture And Values

Our organization is built on principles of radical transparency, continuous feedback, and a proactive approach to action. We celebrate the diverse backgrounds of our team and recognize the value of various perspectives, while maintaining high standards in a supportive work environment where every voice is valued.

Compensation And Benefits

• Competitive salary range of \(140,500 to \)160,000 annually.
• Stock options and eligibility for performance-based bonuses.
• Comprehensive medical, dental, and vision insurance.
• Generous
  
  

Employment Type: Full-Time