What are the responsibilities and job description for the Remote Senior Customer Service Representative | WFH position at Get It - Executive?
Job Overview
Join our esteemed healthcare organization as a Senior Customer Service Representative, where your commitment to exceptional service will enhance the experiences of our valued customers. In this fully remote position, you will play a pivotal role in addressing customer inquiries, overseeing account management, and maintaining accurate credit records, all while fostering a positive and supportive environment for those we serve.
Key Responsibilities
This role offers significant potential for career advancement within the healthcare industry, supported by ongoing training and professional development initiatives aimed at enhancing your expertise and expanding your career horizons.
Company Culture And Values
Our organization is dedicated to fostering a collaborative and inclusive work environment where each team member's contributions are valued. We emphasize teamwork, service excellence, and a commitment to continuously improving the customer experience in healthcare.
Networking And Professional Opportunities
As a part of our team, you will have numerous opportunities for networking, skill enhancement, and collaboration across various departments, ensuring you are well-connected within the healthcare community.
Employment Type: Temporary
Join our esteemed healthcare organization as a Senior Customer Service Representative, where your commitment to exceptional service will enhance the experiences of our valued customers. In this fully remote position, you will play a pivotal role in addressing customer inquiries, overseeing account management, and maintaining accurate credit records, all while fostering a positive and supportive environment for those we serve.
Key Responsibilities
- Efficiently respond to customer inquiries with professionalism and care.
- Accurately process customer credit applications.
- Monitor and manage customer accounts, taking necessary actions when required.
- Maintain meticulous records of customer credit information.
- Utilize R Code for data-related tasks.
- Collaborate with offshore teams on designated projects.
- Address customer service inquiries related to HealthCare.gov and TRICARE.
- Leverage video communication tools for virtual interactions with customers.
- Uphold customer service excellence in the healthcare sector.
- Contribute to initiatives aimed at continuous improvement in customer service processes.
- Proven experience in a customer service role within the healthcare industry.
- Comprehensive knowledge of healthcare policies, procedures, and guidelines.
- Proficiency in utilizing video conferencing tools for customer support.
- Demonstrated ability to collaborate with remote teams effectively.
- Familiarity with Network Information Systems within a healthcare context.
- Basic understanding of R Code for data analysis.
- Exceptional communication and interpersonal skills.
- Strong problem-solving capabilities and decision-making skills, especially under pressure.
- High attention to detail with a customer-centric approach.
- Ability to maintain patient confidentiality and comply with healthcare regulations.
- Flexibility to work various shifts, including weekends and holidays as necessary.
- Eagerness to engage in ongoing training and professional development opportunities.
- High school diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred.
- Proven experience in a customer service capacity, ideally within the healthcare sector.
- Familiarity with the processes of credit management and account oversight in a healthcare setting.
This role offers significant potential for career advancement within the healthcare industry, supported by ongoing training and professional development initiatives aimed at enhancing your expertise and expanding your career horizons.
Company Culture And Values
Our organization is dedicated to fostering a collaborative and inclusive work environment where each team member's contributions are valued. We emphasize teamwork, service excellence, and a commitment to continuously improving the customer experience in healthcare.
Networking And Professional Opportunities
As a part of our team, you will have numerous opportunities for networking, skill enhancement, and collaboration across various departments, ensuring you are well-connected within the healthcare community.
Employment Type: Temporary
