Remote Customer Success Manager - EdTech | WFH

Customer Success Manager - EdTech - Remote | WFH

Job Overview

We are a premier provider of AI-enhanced solutions focused on student safety and wellness within the K-12 education sector. Our mission is to cultivate safer and more supportive learning environments through innovative technology that safeguards millions of students globally. We are seeking a dedicated Customer Success Manager who will be instrumental in driving customer satisfaction, engagement, and business growth within a flexible remote work setting.

Key Responsibilities

• Manage and nurture relationships with approximately 300 school districts, primarily within the mountain timezone.
• Ensure clients derive maximum value from our solutions through proactive engagement and consultative selling strategies.
• Develop tailored strategies based on comprehensive assessments of customer needs and product usage.
• Identify and capitalize on upselling and cross-selling opportunities to achieve and surpass annual revenue objectives.
• Foster a client advocacy culture through exemplary service, encouraging testimonials and referrals.
• Address client inquiries and resolve issues proactively to enhance overall satisfaction.
• Collaborate with cross-functional teams to align customer objectives with our organizational goals.
  
  

Required Skills

• Proven experience in EdTech as an Account Executive, Account Manager, Customer Success Manager, or related role. Experience in K-12 teaching or administration is an advantage.
• Proficiency in utilizing digital customer success tools, including CRM and Customer Success Platforms.
• Exceptional communication and relationship management skills, with the ability to earn trust and engage stakeholders effectively.
• Results-oriented with a positive, growth-focused attitude.
• Ability to identify challenges, devise solutions, and negotiate favorable outcomes.
• Familiarity with K-12 EdTech products and current industry trends.
• Demonstrated sales acumen with experience in recognizing upsell and cross-sell possibilities.
• Adaptability in maintaining high levels of client engagement and satisfaction.
  
  

Qualifications

• A bachelor’s degree in Education, Business, or a related field is required.
• Proven track record in a customer-facing role, particularly within the EdTech landscape.
• Experience in managing relationships across multiple clients or stakeholders.
  
  

Career Growth Opportunities

We are committed to the professional development of our employees, providing a $1,000 annual stipend to support your growth and advancement in the EdTech industry.

Company Culture And Values

Our company fosters a remote-first culture emphasizing flexibility, productivity, and innovation. We are dedicated to creating an inclusive workplace that values diverse perspectives and encourages collaboration.

Compensation And Benefits

• Competitive salary structure complemented by performance incentives.
• Comprehensive health, dental, and vision insurance.
• 12 weeks of fully paid parental leave.
• Unlimited vacation, paid holidays, summer Friday half-days, and a full week of paid time off at year-end.
  
  

Join us and be part of a transformative mission to enhance student safety and wellness in education!

Employment Type: Full-Time