What are the responsibilities and job description for the Remote Senior Customer Success Manager (US-Based) position at Get It - Finance?
Job Overview
We are a prominent force in the database release automation sector, dedicated to equipping DevOps teams globally with the tools to accelerate software delivery through automated database updates. With a remarkable track record of over 100 million downloads, our open-source software has become indispensable for DevOps teams seeking to enhance their operational efficiencies.
As we continue to flourish in a fast-paced, growth-oriented environment, we are looking to enhance our team with a Senior Customer Success Manager. In this pivotal customer-facing role, you will engage closely with various internal teams, including Sales, Customer Support, Product, and Engineering, while reporting directly to the Director of Customer Success.
Key Responsibilities
As a Senior Customer Success Manager, your responsibilities will include:
Candidates should possess:
Our company deeply values career development and offers robust opportunities for professional advancement. You will have the chance to enhance your skill set while working with seasoned professionals on innovative projects that challenge and inspire.
Company Culture and Values
We pride ourselves on fostering a transparent, collaborative work environment that celebrates diverse perspectives and encourages fresh thinking. Our
Employment Type: Full-Time
We are a prominent force in the database release automation sector, dedicated to equipping DevOps teams globally with the tools to accelerate software delivery through automated database updates. With a remarkable track record of over 100 million downloads, our open-source software has become indispensable for DevOps teams seeking to enhance their operational efficiencies.
As we continue to flourish in a fast-paced, growth-oriented environment, we are looking to enhance our team with a Senior Customer Success Manager. In this pivotal customer-facing role, you will engage closely with various internal teams, including Sales, Customer Support, Product, and Engineering, while reporting directly to the Director of Customer Success.
Key Responsibilities
As a Senior Customer Success Manager, your responsibilities will include:
- Managing a portfolio of key customers, emphasizing adoption, retention, growth, and overall satisfaction.
- Developing collaborative success plans with customers, transforming their business objectives into measurable goals.
- Building and nurturing trustworthy relationships with customers, effectively demonstrating the value of our solutions.
- Working alongside Sales to identify and capitalize on opportunities for renewals and expansions.
- Guiding customers throughout their journey, from implementation and adoption to renewal phases.
- Sharing best practices and assisting customers in establishing a center of excellence within their organizations.
- Serving as a central point of contact for escalations, collaborating with Support, Product, and Engineering teams to resolve issues promptly.
- Leading or assisting in workshops and demonstrations to help customers fully leverage our solutions.
- Monitoring customer success metrics and reporting both on internal achievements and customer outcomes.
- Conducting regular engagement touchpoints with customers to track progress against strategic and technical objectives.
Candidates should possess:
- Over 5 years of experience in B2B customer success, account management, or consulting roles.
- Proven experience interacting with technical audiences, including end-users and executives.
- A solid technical background, particularly in DevOps and the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other version control systems.
- Excellent interpersonal and relationship-building capabilities.
- A commercial mindset with a successful history of identifying and nurturing business opportunities.
- Strong analytical and problem-solving skills, with an attention to detail.
- Exceptional written and verbal communication skills.
- A bachelor's degree in a technical field or equivalent experience.
Our company deeply values career development and offers robust opportunities for professional advancement. You will have the chance to enhance your skill set while working with seasoned professionals on innovative projects that challenge and inspire.
Company Culture and Values
We pride ourselves on fostering a transparent, collaborative work environment that celebrates diverse perspectives and encourages fresh thinking. Our
Employment Type: Full-Time
