What are the responsibilities and job description for the Remote Senior Customer Success Manager (US-Based) position at Get It - Marketing?
Job Overview
Join a prominent figure in the realm of database release automation within the DevOps sector! With an impressive track record of over 100 million downloads, our open-source software significantly enhances the capabilities of DevOps teams worldwide, facilitating quicker software delivery through streamlined database updates. Our organization thrives in a high-growth atmosphere characterized by an expanding customer base, innovative experiments, and increasingly complex technical projects. We prioritize a culture of career progression, teamwork, and perpetual enhancement.
We are seeking an accomplished Senior Customer Success Manager to enrich our expanding team. In this crucial, customer-centric position, you will work closely with sales, customer support, product, and engineering teams, reporting directly to the Director of Customer Success.
Key Responsibilities
As a Senior Customer Success Manager, You Will
This role presents an exceptional chance to join a leading company in DevOps solutions, where your contributions will have a direct impact on customer success and the overall growth of the organization. We emphasize career growth and continuous improvement, offering avenues for professional development in a dynamic and expanding environment.
Company Culture and Values
Our organization prides itself on fostering a transparent and collaborative team environment that values diverse perspectives and innovative thinking. We champion an entrepreneurial culture that empowers employees to make meaningful contributions, work with cutting-edge technologies, and learn from seasoned professionals.
Compensation And Benefits
Join a prominent figure in the realm of database release automation within the DevOps sector! With an impressive track record of over 100 million downloads, our open-source software significantly enhances the capabilities of DevOps teams worldwide, facilitating quicker software delivery through streamlined database updates. Our organization thrives in a high-growth atmosphere characterized by an expanding customer base, innovative experiments, and increasingly complex technical projects. We prioritize a culture of career progression, teamwork, and perpetual enhancement.
We are seeking an accomplished Senior Customer Success Manager to enrich our expanding team. In this crucial, customer-centric position, you will work closely with sales, customer support, product, and engineering teams, reporting directly to the Director of Customer Success.
Key Responsibilities
As a Senior Customer Success Manager, You Will
- Manage a portfolio of key customers, focusing on driving adoption, retention, growth, and satisfaction.
- Collaborate with customers to translate their business objectives into actionable success strategies.
- Establish and nurture trusted relationships with clients, demonstrating the value our solutions provide to their organizations.
- Partner with sales to identify and capitalize on renewal and expansion opportunities.
- Support customers throughout implementation, adoption, and renewal phases.
- Share best practices and assist customers in creating internal centers of excellence.
- Act as the primary escalation point, working with support, product, and engineering teams to resolve issues.
- Conduct workshops and demonstrations to help customers maximize the value of our platform.
- Monitor key performance indicators and communicate progress to both internal teams and customer stakeholders.
- Perform regular check-ins to ensure alignment with customer goals.
- A minimum of 5 years of experience in B2B customer success, account management, or consulting within customer-facing roles.
- Proficiency in engaging with technical audiences, from end-users to executives.
- Strong technical foundation, preferably in DevOps or the software delivery lifecycle.
- Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
- Knowledge of Git and other source control systems.
- Excellent interpersonal and relationship-building abilities.
- A commercial mindset with a knack for identifying and expanding business opportunities.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Superior written and verbal communication skills.
- Bachelor's degree in a technical field or equivalent experience.
- Experience with Windows or Linux command-line interfaces is advantageous.
- Familiarity with cloud platforms such as AWS or Azure is a plus.
- Experience with tools like HubSpot, Jira, Confluence, or monitoring platforms such as Splunk, Datadog, or Elastic is beneficial.
- Previous exposure to database change management tools is preferred.
- Start-up experience is a plus.
This role presents an exceptional chance to join a leading company in DevOps solutions, where your contributions will have a direct impact on customer success and the overall growth of the organization. We emphasize career growth and continuous improvement, offering avenues for professional development in a dynamic and expanding environment.
Company Culture and Values
Our organization prides itself on fostering a transparent and collaborative team environment that values diverse perspectives and innovative thinking. We champion an entrepreneurial culture that empowers employees to make meaningful contributions, work with cutting-edge technologies, and learn from seasoned professionals.
Compensation And Benefits
- Remote-first culture with opportunities for in-person team gatherings.
- Home office allowance to facilitate your remote setup.
- Competitive compensation structure, including meaningful equity.
- Comprehensive health, vision, and dental benefits (location dependent).
- Generous paid time off and holidays.
- 401(k) matching available for U.S. employees.
- A welcoming, no-ego culture that prioritizes collaboration and growth.
