Remote Healthcare Services Member Representative | WFH

Position Title: Remote Healthcare Member Services Representative

Job Overview

We are seeking a highly motivated and customer-oriented professional to join our team as a Remote Healthcare Member Services Representative. In this pivotal role, you will serve as the initial point of contact for our healthcare members, providing them with essential support for their inquiries and ensuring they experience exceptional service.

Key Responsibilities

• Manage a significant volume of incoming calls, assisting members with:
• Inquiries regarding benefits
• Requests for ID cards
• Questions about eligibility
• Issues related to billing and payment processing
• Accurately perform data entry and update member profiles.
• Utilize multiple systems (dual screens) to log interactions and ensure compliance with company standards.
  

Required Skills

• Strong problem-solving abilities and excellent communication skills.
• Capacity to multitask effectively within a dynamic environment.
• Must successfully complete a required assessment.
  
  

Qualifications

• Minimum of 6 months of call center experience or 2 years of customer service experience.
• Flexibility to work evenings, weekends, and varied schedules as necessary.
• Experience in the healthcare sector is advantageous but not mandatory.
  
  

Career Growth Opportunities

We foster an environment that encourages professional development and continuous learning, empowering our team members to advance in their careers and enhance their skills.

Compensation And Benefits

• Training Period (12 weeks): $21.63/hr
• Post-Training: $22.66/hr
• Consistent weekly schedule with two days off per week.
  
  

If you are passionate about making a positive impact and want to be part of a dedicated team in the healthcare industry, we invite you to apply today!

Employment Type: Full-Time