Demo

Healthcare Member Services Representative

Randstad
Denver, CO Full Time
POSTED ON 2/19/2025
AVAILABLE BEFORE 5/11/2025

Make a Difference in Healthcare!

Are you a customer-focused individual with a passion for helping others? We're seeking enthusiastic and dedicated professionals to join our team as Remote Healthcare Member Services Representatives. This is your chance to make a real difference in the lives of our members while working from the comfort of your home!

About the Role :

As a Remote Healthcare Member Services Representative, you will be the first point of contact for our members, providing exceptional service and support. You'll utilize cutting-edge technology to answer questions, resolve issues, and ensure a positive member experience.

This is a remote position, and you must reside within 1-hour radius of 7901 E. Lowry Blvd Denver, CO 80230

START DATE : 4 / 14

Compensation

During Training : $21.63 / hr.

After Training : $22.66 / hr.

Training / Working Schedule :

  • Training Hours 12 weeks : Fluctuate from Mon-Fri 8am-4 : 30pm MST and 11 : 30am-8pm MST
  • Your schedule fluctuates during the training period and once you are completed with training you are given a set schedule that can change at times due to call volumes, but you are given a notice!
  • AFTER TRAINING : Must be able to work weekends- Schedule could be anywhere from 7am MST Start Time to 9 : 30pm MST (Mon-Sun)always have 2 days off during the week. MUST be able to work weekends!

What you will be doing :

  • Respond to a high volume of incoming calls
  • Assist Members w / benefit questions, ordering ID cards, eligibility questions, billing inquiries, processing payments, etc.
  • Heavy data entry, updating patient profiles / demographics
  • Track interactions and ensure proper compliance using dual screens and the latest technology
  • Requirements :

  • 6 months Call Center Experience (2 yrs Customer Service Experience)
  • Pass Required Assessment
  • Able to work flexible / required hours of operation / work schedule
  • Healthcare knowledge is a PLUS but not required
  • If you meet the requirements and would like to move forward. Next Step :

    Click on the following link to complete the Required Assessments : (Use a computer)

    Click Here to Complete Required Assessments

    Salary : $22 - $23

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