What are the responsibilities and job description for the Intake Coordinator & Receptionist position at Get It - Hospitality?
Job Title: Receptionist & Intake Coordinator
Position Overview
We are excited to invite a dedicated and personable Receptionist & Intake Coordinator to become an integral part of our team. In this pivotal role, you will serve as the initial point of contact for all visitors and clients, fostering a welcoming environment that reflects our organization's values. Your role encompasses managing front office operations while conducting intake assessments for women interested in our programs and services, ensuring they receive the support and attention they deserve right from the outset.
Work Schedule
Key Responsibilities
Our organization is deeply committed to the professional development of our team members, providing avenues for career advancement and skill enhancement within our dynamic structure.
Company Culture And Values
We pride ourselves on nurturing a supportive and inclusive environment, where every team member is valued, and collaboration is encouraged. Join us in a mission-driven atmosphere where your contributions will make a meaningful impact.
Employment Type: Full-Time
Position Overview
We are excited to invite a dedicated and personable Receptionist & Intake Coordinator to become an integral part of our team. In this pivotal role, you will serve as the initial point of contact for all visitors and clients, fostering a welcoming environment that reflects our organization's values. Your role encompasses managing front office operations while conducting intake assessments for women interested in our programs and services, ensuring they receive the support and attention they deserve right from the outset.
Work Schedule
- Monday to Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 3:00 PM
Key Responsibilities
- Exercise discretion and independent judgment in handling important matters related to clients and office operations, showcasing your strong problem-solving capabilities.
- Respond to all incoming calls during business hours, maintaining a well-managed reception area at all times.
- Conduct phone intakes for prospective clients using a trauma-informed lens to evaluate their eligibility for our various programs and services.
- Schedule initial consultations for new clients with a Case Manager.
- Oversee the office security camera system to ensure secure access for members and guests.
- Procure and maintain office and kitchen supplies to sustain an organized workspace.
- Report any maintenance issues to the landlord for timely resolution, while ensuring the front office and kitchen remain tidy.
- Efficiently manage the collection and distribution of mail and packages.
- Provide administrative support to multiple departments, including the Chief Executive Officer, Chief Programs Officer, and Chief HR and Operations Officer.
- Document and manage the receipt of in-kind donations.
- A Bachelor's degree is required, ideally in Social Work or a related discipline.
- Outstanding interpersonal abilities, demonstrating a strong commitment to exemplary customer service.
- Professional and polished telephone etiquette.
- A warm, inviting, and nonjudgmental attitude.
- High level of discretion with the ability to maintain confidentiality regarding client information.
- Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.
- A collaborative team player eager to assist colleagues.
Our organization is deeply committed to the professional development of our team members, providing avenues for career advancement and skill enhancement within our dynamic structure.
Company Culture And Values
We pride ourselves on nurturing a supportive and inclusive environment, where every team member is valued, and collaboration is encouraged. Join us in a mission-driven atmosphere where your contributions will make a meaningful impact.
Employment Type: Full-Time
