Part-Time Remote Reservations Agent Ambassador

Join Our Dynamic Team as a Reservations Ambassador (Part-Time, Remote)

We are a contemporary hospitality brand with a strong commitment to individuality, creativity, and teamwork. Our mission is to redefine the essence of luxury hospitality, and we are seeking enthusiastic team members who excel in building authentic connections and creating memorable guest experiences.

The Reservations Ambassador plays a vital role in delivering exceptional guest service. Based in scenic Aspen, CO, this position involves managing reservation inquiries, auditing reservations, processing deposits, arranging transportation, assigning rooms, and providing support to the front office team. Candidates with a passion for luxury hospitality, outstanding communication skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment will excel in this role. Previous hospitality experience is advantageous, along with proficiency in Microsoft Office and adaptability to various software systems.

Key Responsibilities

• Convert reservation inquiries into confirmed bookings.
• Collaborate with the Reservations team and Front Office to facilitate room reservations, guest check-ins, and address inquiries regarding hotel amenities and services.
• Drive the initiative for direct bookings, assisting in converting OTA reservations to direct reservations.
• Audit and verify future reservations for accuracy and ensure guest preferences are fulfilled.
• Respond to guest inquiries via phone regarding dinner reservations, transportation arrangements, and concierge services.
• Participate in processing Banquet Event Orders (BEO) for the sales and reservations teams.
• Manage site notification responses for clients over weekends.
• Provide phone coverage for the Reservations team during weekend shifts.
• Ensure accuracy of hotel reservations using Maestro software.
  
  

Required Skills

• Strong enthusiasm for hotel sales and guest service.
• Detail-oriented with the ability to maintain high accuracy levels in a busy environment.
• Excellent oral and written communication abilities.
• Strong interpersonal skills for developing effective working relationships.
• Ability to prioritize tasks and meet deadlines with minimal supervision.
• Proficiency in problem-solving and creative thinking for guest-related challenges.
• Familiarity with business telephone etiquette and sales techniques.
  
  

Qualifications

• High School diploma or GED required.
• Previous experience in hospitality or guest service is preferred.
• Proficient in Microsoft Office.
• Willingness to learn and adapt to various software systems.
  
  

Company Culture And Values

Our property embodies understated luxury and a welcoming atmosphere, celebrating an eclectic mix of personalities. We emphasize good vibes, creativity, and individuality in our hospitality approach, providing a supportive work environment where each team member can flourish.

Career Growth Opportunities

Joining our renowned food & beverage team offers abundant opportunities for professional development and career advancement within the luxury hospitality sector.

Compensation And Benefits

• Pay Rate: $24/hour
• Employment Type: Part-Time, Non-Exempt (In-person or Remote within Colorado)
• Schedule: Saturday, Sunday, and one additional weekday; 9 AM - 5 PM
• Benefits include annual and seasonal bonuses, medical/dental/vision coverage, employee assistance programs, hotel discounts, IRA retirement plans, paid vacation, sick leave, and discounted bus passes.
  
  

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Employment Type: Full-Time