Remote Administrator for Membership Services

Job Title: Membership Services Administrator - Remote

Overview

We are an innovative and forward-thinking Association Management Company (AMC) committed to providing outstanding value to our clients by advocating for and expanding their industries. We are currently in search of a dedicated and results-oriented Membership Services Administrator to support our clients, the National Plasterers Council (NPC) and the Aluminum Anodizers Council (AAC). This pivotal role is essential for driving our clients’ strategic objectives and initiatives. This position can be performed remotely within the Kansas City Metro area.

Key Responsibilities

• Serve as the main point of contact for member inquiries, ensuring prompt and polite responses to all member requests.
• Organize and implement engaging member events, workshops, webinars, and networking opportunities, both in-person and online.
• Coordinate communication and marketing initiatives, including newsletters, email campaigns, and social media outreach, collaborating closely with TSO staff.
• Manage online event registrations, member databases, and records, ensuring accuracy, organization, and confidentiality.
• Develop reports and presentations regarding membership engagement, trends, and other relevant metrics as necessary.
• Work collaboratively with team members to identify and enhance member benefits and value-added services.
• Collaborate with board and committee chairs to prepare meeting agendas and take/distribute meeting minutes as required.
  
  

Required Skills

• Strong customer service orientation with exceptional communication, organizational, and interpersonal skills.
• Familiarity with membership management software and CRM systems is preferred, alongside proficiency in Microsoft Office/Teams.
• Skills in copywriting, graphic design, and social media engagement are advantageous.
• A creative thinker and multi-tasker who is passionate about enhancing member engagement and service.
  
  

Qualifications

• A degree in Marketing, Business, Communications, or a related field, or substantial professional experience in a similar capacity.
• A minimum of 2 years of relevant experience in association management, member services, or a related field.
• Willingness to travel overnight on occasion.
  
  

Career Growth Opportunities

We are committed to fostering your professional development and advancement within our organization. Our emphasis on growth means we provide resources and support to help you excel in your career.

Company Culture And Values

Our company promotes a culture of collaboration, innovation, and a steadfast commitment to excellence. We believe in the value of community engagement to drive success and are passionate about serving our members.

Benefits

• A competitive benefits package that includes health insurance (Medical, Dental, Vision), retirement plan, and paid time off.
• A collaborative and supportive work environment.
  
  

Employment Type: Full-Time