Remote Membership Administrator | Services WFH

Job Title: Membership Services Administrator - Remote | WFH

Overview

Join our esteemed Association Management Company (AMC) as a Membership Services Administrator, where your contributions will support our valued clients, the National Plasterers Council (NPC) and the Aluminum Anodizers Council (AAC). This remote position, suited for candidates within the Kansas City Metro area, plays a pivotal role in advancing our clients’ missions and enhancing member engagement.

Key Responsibilities

• Serve as the primary liaison for member inquiries, ensuring prompt and courteous responses.
• Organize and implement effective member events, workshops, webinars, and networking initiatives, both in-person and virtual.
• Collaborate with TSO staff to coordinate communication and marketing strategies, including newsletters and social media outreach.
• Manage online event registrations and maintain accurate member records and databases, safeguarding data integrity.
• Compile and present reports concerning membership engagement and trends.
• Work with team members to identify enhancements to member benefits and value-added services.
• Coordinate with board and committee leaders to prepare meeting agendas and document meeting minutes.
  
  

Required Skills

• Strong customer service orientation and effective communication abilities.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office/Teams, along with familiarity in membership management software and CRM systems.
• Copywriting, graphic design, and social media skills are advantageous.
• A creative mindset with the ability to manage multiple tasks simultaneously.
  
  

Qualifications

• A degree in Marketing, Business, Communications, or a related discipline, or substantial experience in a comparable role.
• At least 2 years of demonstrated experience in association management or member services.
• Passion for actively engaging the member community and delivering exceptional service.
• Availability for occasional overnight travel as required.
  
  

Career Growth Opportunities

We prioritize the professional development of our employees, providing ample opportunities for skill enhancement and career advancement within the organization.

Company Culture And Values

Our organization is committed to fostering a collaborative and supportive work environment, valuing teamwork and communication as foundational principles. We continuously strive to exceed member expectations and enhance their experience.

Compensation And Benefits

• Comprehensive benefits package, including health insurance (Medical, Dental, Vision), retirement plan, and paid time off.
• Competitive salary commensurate with experience.
  
  

If you are eager to make a significant contribution to the membership community and possess the skills we seek, we welcome your application!

Employment Type: Full-Time