What are the responsibilities and job description for the Remote Associate in Customer Success position at Get It - Hospitality?
Job Title: Customer Success Associate - Remote
Location: Candidates based in the following areas are encouraged to apply: DC area, Florida, Houston, TX, Chicago, Carolinas, Detroit, MI.
Job Overview
We are in search of dynamic and driven individuals who embody an entrepreneurial spirit to become part of our team as Customer Success Associates. This role offers an exceptional chance to play a pivotal role in transforming app-less mobile ordering, payments, and social recommendations in the restaurant sector. If you excel in a fast-paced, innovative environment and are eager to create a significant impact, we invite you to apply!
Key Responsibilities
We are committed to promoting a culture of internal advancement and professional development. Employees are encouraged to cultivate skills in the hospitality technology sector, with pathways available for growth into senior positions across multiple departments.
Company Culture And Values
Our organizational culture is centered on fostering internal growth, valuing enthusiastic and entrepreneurial individuals. We prioritize problem-solving and building strong relationships within a supportive and dynamic work environment.
Compensation And Benefits
We are dedicated to maintaining a diverse and inclusive workplace where every team member is respected and valued. We encourage applications from individuals of all backgrounds and identities. Discrimination of any form is strictly prohibited, and we strive to ensure our work environment is free from harassment and discrimination.
Employment Type: Full-Time
Location: Candidates based in the following areas are encouraged to apply: DC area, Florida, Houston, TX, Chicago, Carolinas, Detroit, MI.
Job Overview
We are in search of dynamic and driven individuals who embody an entrepreneurial spirit to become part of our team as Customer Success Associates. This role offers an exceptional chance to play a pivotal role in transforming app-less mobile ordering, payments, and social recommendations in the restaurant sector. If you excel in a fast-paced, innovative environment and are eager to create a significant impact, we invite you to apply!
Key Responsibilities
- Serve as the primary liaison for our restaurant partners, fostering and nurturing strong, enduring relationships with both new and existing clients.
- Champion our platform, driving feature adoption and ensuring customer loyalty.
- Oversee the flawless execution of product launches, ensuring a successful rollout experience for our partners.
- Provide expert technical support and troubleshooting assistance for clients concerning our products.
- Collaborate effectively with the technical team to assist customers and end-users as required.
- Collect and analyze feedback to enhance product usability and performance.
- Innovative problem solvers capable of thriving under pressure.
- Authentic enthusiasm for learning the technical facets of our offerings.
- Outstanding communication abilities, especially in remote collaboration.
- Strong organizational and time management skills.
- A curious mindset, comfortable in a flexible and entrepreneurial atmosphere.
- Quick learners who demonstrate a proactive, positive approach.
- Experience in the restaurant or hospitality sectors is advantageous.
- A Bachelor's degree is favored, or 4 years of relevant professional experience.
- Minimum of 2 years of experience within the hospitality or service industry is preferred.
- Willingness to travel locally to various restaurants, bars, and venues.
We are committed to promoting a culture of internal advancement and professional development. Employees are encouraged to cultivate skills in the hospitality technology sector, with pathways available for growth into senior positions across multiple departments.
Company Culture And Values
Our organizational culture is centered on fostering internal growth, valuing enthusiastic and entrepreneurial individuals. We prioritize problem-solving and building strong relationships within a supportive and dynamic work environment.
Compensation And Benefits
- Competitive salary range: \(55,000 - \)60,000
- Unlimited vacation policy
- Comprehensive medical, dental, and vision insurance
- Opportunity to be part of a rapidly expanding startup with limitless potential.
We are dedicated to maintaining a diverse and inclusive workplace where every team member is respected and valued. We encourage applications from individuals of all backgrounds and identities. Discrimination of any form is strictly prohibited, and we strive to ensure our work environment is free from harassment and discrimination.
Employment Type: Full-Time
