What are the responsibilities and job description for the Remote Customer Success Manager | WFH position at Get It - Hospitality?
Join Our Esteemed Team as an Enterprise Customer Success Manager
We are a premier global organization specializing in data protection and ransomware recovery. Our mission is to empower businesses not only to recover from data outages or losses but to propel them forward. Our innovative platform offers an extensive solution across cloud, virtual, physical, SaaS, and Kubernetes environments, ensuring that IT and security leaders can rest easy knowing their applications and data are consistently secure and accessible.
With operations in over 30 countries and safeguarding more than 450,000 customers worldwide, including a significant share of the Global 2000, we have established ourselves as trusted partners in maintaining seamless business operations.
As an Enterprise Customer Success Manager, you will serve as a high-touch customer advocate, dedicated to ensuring that our strategic customers derive maximum value from our solutions. Your efforts will play a critical role in enhancing renewal rates, uncovering upsell and cross-sell opportunities, and generating impactful references and case studies.
Key Responsibilities
Joining our organization opens doors to professional development and the chance to contribute to influential case studies, aiding your career advancement in the data protection industry.
Company Culture And Values
We are committed to fostering a positive, innovative, and growth-oriented work environment where collaboration and continuous improvement are at the forefront.
Compensation And Benefits
The salary range posted represents On Target Earnings (OTE), which includes both base and variable compensation. Final offers will be tailored to the candidate’s expectations, experience, education, responsibilities, and current market conditions.
Equal Opportunity Employer
We uphold equal opportunity employment principles and are committed to maintaining a workplace free from discrimination. All information will be treated with confidentiality, in line with our Recruiting Privacy Notice.
By applying for this position, you acknowledge and consent to the processing of your personal data according to our Recruiting Privacy Notice.
Employment Type: Full-Time
We are a premier global organization specializing in data protection and ransomware recovery. Our mission is to empower businesses not only to recover from data outages or losses but to propel them forward. Our innovative platform offers an extensive solution across cloud, virtual, physical, SaaS, and Kubernetes environments, ensuring that IT and security leaders can rest easy knowing their applications and data are consistently secure and accessible.
With operations in over 30 countries and safeguarding more than 450,000 customers worldwide, including a significant share of the Global 2000, we have established ourselves as trusted partners in maintaining seamless business operations.
As an Enterprise Customer Success Manager, you will serve as a high-touch customer advocate, dedicated to ensuring that our strategic customers derive maximum value from our solutions. Your efforts will play a critical role in enhancing renewal rates, uncovering upsell and cross-sell opportunities, and generating impactful references and case studies.
Key Responsibilities
- Cultivate robust, strategic relationships with clients, serving as a knowledgeable and trusted advisor.
- Perform proactive health assessments of customer accounts and address any concerns promptly.
- Drive the creation of new case studies and customer references.
- Collaborate with internal teams, including sales and cross-functional groups, to foster continuous improvement and deliver an exceptional customer experience.
- Work closely with the Renewals team to ensure high renewal rates.
- Align all activities with customer business objectives and use cases.
- Provide insights to Product Management regarding key features and product limitations.
- Assist in developing and refining team process documentation.
- Contribute to a positive and innovative work culture that prioritizes adaptability and growth.
- Identify potential areas of customer risk and devise actionable plans to mitigate these risks.
- Engage with customers and colleagues from a remote office environment.
- Travel may be required up to 20% of the time.
- Proven experience in a customer success role.
- Demonstrated ability to develop and communicate innovative ideas for enhancing Customer Success initiatives.
- Proficient project management skills.
- Exceptional patience, empathy, and understanding when addressing conflicts and concerns.
- Adaptability to changing roles and responsibilities.
- Self-motivated with a commitment to customer success.
- Experience in analyzing customer success metrics, including product usage and growth statistics.
- Strong business acumen with a history of leading projects in a structured and goal-oriented manner.
- Familiarity with Cloud and Hyperscaler technologies, as well as SaaS offerings, particularly Microsoft 365.
- Basic knowledge of supporting infrastructure components, such as servers, storage, and networking.
Joining our organization opens doors to professional development and the chance to contribute to influential case studies, aiding your career advancement in the data protection industry.
Company Culture And Values
We are committed to fostering a positive, innovative, and growth-oriented work environment where collaboration and continuous improvement are at the forefront.
Compensation And Benefits
The salary range posted represents On Target Earnings (OTE), which includes both base and variable compensation. Final offers will be tailored to the candidate’s expectations, experience, education, responsibilities, and current market conditions.
Equal Opportunity Employer
We uphold equal opportunity employment principles and are committed to maintaining a workplace free from discrimination. All information will be treated with confidentiality, in line with our Recruiting Privacy Notice.
By applying for this position, you acknowledge and consent to the processing of your personal data according to our Recruiting Privacy Notice.
Employment Type: Full-Time
