Regional Customer Success Team Manager - Remote | WFH

Position: Customer Success Regional Team Manager - Remote

Overview

We are seeking a driven and experienced Customer Success Regional Team Manager to lead our talented team of Customer Success Managers (CSMs) in delivering exceptional post-sales experiences and ensuring customer satisfaction, retention, and growth. This remote position represents an exciting opportunity to engage with a diverse clientele and cutting-edge technologies while working collaboratively with a globally distributed team.

Key Responsibilities

• Lead and support a dedicated team of CSMs focused on delivering outstanding service within the technology and software sectors.
• Develop strategic plans and conduct team meetings to review performance metrics and identify growth opportunities.
• Enhance customer engagement and retention strategies while exploring upselling possibilities.
• Address escalated customer concerns, providing expertise for effective resolution.
• Mentor and coach team members to navigate complex customer interactions and achieve their personal and professional goals.
• Collaborate with cross-functional teams, including Sales, Marketing, Product Development, and Support, to align on customer needs and feedback.
• Create and document processes, ensuring quality and detail-oriented team operations.
  
  

Required Skills

• Proven passion for Customer Success with experience in the SaaS or software industries.
• Demonstrated ability to lead and develop CSM teams.
• Data-driven mindset for decision-making and process enhancement.
• Strong written and verbal communication skills in English.
• Adaptability to change and ability to thrive in a dynamic environment.
  
  

Qualifications

• Bachelor's degree in Business, Communication, STEM, or equivalent experience.
• Proven track record of driving exceptional customer success outcomes.
• Willingness to travel up to four times a year for team events.
  
  

Career Growth Opportunities

The role offers significant opportunities for professional development through mentorship and coaching, along with regular performance reviews to set individual growth goals. An annual personal learning and development budget of $2,000 is also provided.

Company Culture And Values

As a trailblazer in open-source software, our company is committed to innovation in AI, IoT, and cloud technologies. We embrace a diverse workforce, nurturing a collaborative and inclusive environment that fosters growth and success.

Compensation And Benefits

• Fully remote work environment with biannual in-person team sprints in exciting global locations.
• Competitive salary with annual reviews and performance-based bonuses.
• Comprehensive benefits including maternity/paternity leave, annual holidays, and an Employee Assistance Program.
• Opportunities for global collaboration and travel with colleagues.
• Priority Pass for travel upgrades during company events.
  
  

Employment Type: Full-Time