Remote Customer Success Manager in AI Healthcare Solutions

Job Overview

As we continue to expand our innovative AI-driven healthcare solutions, we are seeking a skilled Customer Success Manager to play a pivotal role in enhancing the adoption and effectiveness of our products, including the Virtual Care Assistant (VCA) and AI Ambient Scribe (Aura). In this position, your expertise will empower healthcare organizations to revolutionize their practices through artificial intelligence, leading to significant advancements in clinical efficiency and patient care. You will collaborate closely with sales, product, and clinical teams to create a cohesive customer experience that maximizes the impact of our state-of-the-art technology.

Key Responsibilities

• Develop and execute strategies to drive AI adoption, ensuring organizations transition smoothly to AI-enhanced workflows while maximizing return on investment (ROI).
• Establish scalable onboarding, training, and ongoing success management processes that align with healthcare practices and compliance standards.
• Identify and monitor key success metrics related to clinical efficiency, patient satisfaction, and practice ROI, creating informative dashboards that illustrate the real-world impact of our AI solutions.
• Work alongside our medical leadership team, including co-Chief Medical Officers, to ensure alignment of success strategies with clinical best practices and healthcare delivery objectives.
• Optimize the customer journey by mapping the transition from traditional care methods to AI-enabled service delivery, identifying areas for improvement.
• Lead the Voice of Healthcare program to collect, analyze, and respond to feedback from clinicians and staff, informing product development and service enhancements.
• Collaborate with the customer success team to lay a strong foundation for scalability, including the creation of healthcare-specific playbooks and best practices.
  
  

Required Skills

• A minimum of 5 years of experience in customer success roles, with at least 2 years dedicated to managing strategic accounts or leading customer success teams.
• Demonstrated ability to strategize and implement plans that yield measurable business outcomes.
• Proven expertise in optimizing and scaling customer success processes and methodologies.
• Strong analytical skills with a focus on using data to articulate customer value and ROI.
• Capacity to navigate cross-functional initiatives and influence stakeholders across various levels.
• Experience in leading organizations through technological transitions effectively.
• Technical proficiency in articulating the value of AI technologies within healthcare settings.
• Exceptional communication skills to engage with both technical and clinical stakeholders.
  
  

Career Growth Opportunities

This role provides a unique opportunity to influence the trajectory of AI in healthcare while collaborating with leading professionals in the field. There are ample opportunities for professional development and growth within our organization as you work alongside experienced co-CMOs with backgrounds in diverse medical specialties.

Company Culture and Values

We are dedicated to cultivating an inclusive and diverse workplace where every team member feels valued and empowered. We welcome applicants from all backgrounds and ensure equal opportunities for all, creating an environment that fosters ownership, belonging, and the opportunity to thrive.

Compensation And Benefits

• Competitive base salary with a performance-based bonus structure.
• Equity package aligned with our company’s growth trajectory.
• Remote-first work environment offering flexibility.
• Comprehensive health benefits and a 401(k) plan.
• Collaborative opportunities with leading physicians and technology innovators.
  
  

Join us in shaping the future of AI in healthcare and make a meaningful impact in an industry poised for transformation.

Employment Type: Full-Time