What are the responsibilities and job description for the Remote Guest Services Agent (KFWL/Fox Island) | WFH position at Get It - Hospitality?
Job Title: Guest Services Agent
Job Overview
Join our esteemed team as a Guest Services Agent at the Kenai Fjords Wilderness Lodge, a remote, boat-in position nestled in the breathtaking Kenai Fjords National Park. In this role, you will be instrumental in fostering unforgettable connections for our guests while upholding our core values of safety, respect, and outstanding service.
Key Responsibilities
As a vital member of our team, your daily tasks will include:
This role serves as a gateway to exciting career development within the hospitality industry, providing opportunities to engage in a variety of lodge activities and responsibilities.
Company Culture And Values
We pride ourselves on fostering an inclusive and diverse workplace that encourages collaboration and innovation. Our global team is dedicated to creating meaningful experiences for both guests and team members, ensuring a supportive and engaging environment.
Compensation And Benefits
Employment Type: Full-Time
Job Overview
Join our esteemed team as a Guest Services Agent at the Kenai Fjords Wilderness Lodge, a remote, boat-in position nestled in the breathtaking Kenai Fjords National Park. In this role, you will be instrumental in fostering unforgettable connections for our guests while upholding our core values of safety, respect, and outstanding service.
Key Responsibilities
As a vital member of our team, your daily tasks will include:
- Providing guests with comprehensive knowledge about daily lodge activities and local attractions.
- Assisting guests with inquiries regarding lodge services and area activities.
- Collaborating with kitchen staff to ensure clear communication about guest requirements.
- Managing laundry logistics, including transportation and organization of linens.
- Maintaining cleanliness and organization in both public and staff areas.
- Participating in team meetings to uphold safety and operational standards.
- Supporting food and beverage service by preparing and clearing dining areas.
- Assisting with general cleaning routines in guest accommodations and common spaces.
- Contributing to inventory management and provisioning tasks.
- Flexibility to work various shifts, including evenings and weekends.
- Physical stamina for extended periods of standing and light lifting.
- Previous experience in hospitality or tourism is advantageous.
- Strong commitment to teamwork and effective collaboration.
- Adaptability and resourcefulness in dynamic situations.
- Excellent organizational abilities and attention to detail.
- Strong communication skills focused on delivering exceptional guest service.
- A high school diploma or equivalent is preferred.
- A TAPs card from the state of Alaska and Alaska Food Worker Card (may be obtained onsite).
- CPR, First Aid, and AED certification.
- An appreciation for remote living and a supportive team environment.
This role serves as a gateway to exciting career development within the hospitality industry, providing opportunities to engage in a variety of lodge activities and responsibilities.
Company Culture And Values
We pride ourselves on fostering an inclusive and diverse workplace that encourages collaboration and innovation. Our global team is dedicated to creating meaningful experiences for both guests and team members, ensuring a supportive and engaging environment.
Compensation And Benefits
- Competitive pay at $17.75 per hour.
- Enjoy complimentary access to attractions and discounts on hotel stays, dining, and retail.
- Benefit from subsidized mental health and wellness resources.
- Housing accommodations are available at competitive rates.
- Earn a referral bonus for introducing new team members.
Employment Type: Full-Time
Salary : $18
