Remote Customer Marketing Manager | WFH

Customer Marketing Manager - Remote

Location: Remote (Preferred: Indianapolis, Atlanta, Chicago, or Boston)

Salary Range: \(110,000 - \)140,000 (commensurate with experience, skills, and location)

Join Us in Transforming Customer Engagement

Are you driven by the desire to craft extraordinary customer experiences and boost engagement? We are in search of a dedicated Customer Marketing Manager to spearhead the development and execution of a premier customer marketing initiative. This role presents a unique opportunity to establish a new marketing function, collaborating with a team dedicated to enhancing quality of life through innovative solutions.

In this pivotal role, you will collaborate closely with the Chief Marketing Officer, engaging with cross-functional teams to create programs that foster customer adoption, retention, expansion, and advocacy. If you possess a passion for data-driven decision-making, storytelling, and cultivating deep relationships, this position is tailored for you!

Key Responsibilities

• Craft and implement a comprehensive customer marketing strategy.
• Collaborate with senior leadership and cross-functional teams to evaluate existing processes and develop strategies that elevate customer engagement and success.
• Design and execute campaigns aimed at driving essential business outcomes, including customer adoption, retention, expansion, and advocacy.
• Partner with Customer Success to segment customers, outline their journeys, and deploy initiatives that provide value at each stage.
• Work with customers to create compelling case studies, testimonials, and success narratives, ensuring effective usage in go-to-market strategies.
• Gather and analyze customer insights, serving as the voice of the customer in marketing, sales, and product development channels.
• Collaborate with Product and Customer Success teams to maximize the effectiveness of new product launches and feature adoption.
• Monitor key performance indicators related to engagement, retention rates, and campaign success, providing insights for ongoing enhancement.
• Foster collaboration across Sales, Customer Success, Product, and Marketing teams to drive customer-centric strategies and feedback loops.
  
  

Required Skills

• 5 years of experience in Customer Marketing within a B2B SaaS environment.
• Proven expertise in designing and implementing customer marketing programs that yield measurable results in adoption, retention, and advocacy.
• A strong commitment to delivering exceptional customer experiences while maintaining a focus on business outcomes.
• Robust analytical skills with a data-driven approach to decision-making.
• Superior communication abilities, with a talent for forging strong connections with customers and internal teams.
• Self-motivated and proactive, capable of identifying and prioritizing customer engagement opportunities.
• Familiarity with Account-Based Marketing (ABM) is advantageous.
• Proficient in Salesforce; experience with HubSpot and 6Sense is preferred.
• Prior experience in the MedTech sector is beneficial but not mandatory.
  
  

Why You Should Consider Joining Us

We are a fast-growing, remote-first organization dedicated to making a positive impact. By joining our team, you can expect:

• A collaborative and innovative work environment that values team contributions.
• Flexible PTO and paid holidays to ensure work-life balance.
• A home office stipend to facilitate your work setup.
• Comprehensive benefits package, including medical, dental, vision, life, and disability coverage.
• A 401(k) plan with company matching to help you secure your financial future.
• Potential equity program eligibility depending on your role and tenure.
• Paid parental leave to support your family needs.
• A professional development allowance aimed at fostering your career progression.
  
  

Location & Compensation:

This is a remote position, with candidates in or near Indianapolis, Atlanta, Chicago, or Boston preferred.

Base Salary: \(110,000 - \)140,000 (varies based on experience, skills, and location).

Eligible for incentive compensation and equity based on role and performance.

Diversity, Equity & Inclusion

We are an Equal Opportunity Employer, committed to creating an inclusive workplace where everyone—regardless of race, color, religion, national origin, age, gender, marital status, disability, veteran status, or sexual orientation—can thrive. If you require accommodations during the application process, please reach out.

Are you ready to redefine the future of Customer Marketing? Apply today!

Employment Type: Full-Time