Client Relations and E-Commerce Fulfillment Coordinator

E-Commerce Fulfillment Coordinator / Client Relations

Join our reputable company as an E-Commerce Fulfillment Coordinator, where you will serve as a key player in facilitating exceptional communication with our clients and ensuring the efficient execution of daily operations. This role is integral to managing order processing, overseeing inventory control, and guaranteeing that projects and tasks are completed effectively—all while striving to uphold the highest standards of client satisfaction. You will collaborate closely with teams across various departments, including warehouse operations, business development, and administration, to ensure a seamless flow of service.

Key Responsibilities

• Manage the order processing for both inbound and outbound shipments, ensuring accuracy and compliance with retailer and vendor requirements.
• Oversee inventory management by setting up new product SKUs, performing cycle counts, and handling year-end physical inventory processes.
• Coordinate special projects, providing necessary documentation and updates to ensure client expectations are met.
• Maintain clear and prompt communication with clients, addressing inquiries and providing regular updates.
• Uphold high service standards by following established procedures, identifying recurring issues, and implementing process improvements.
  
  

Required Skills

• Strong organizational abilities and meticulous attention to detail.
• Capacity to remain composed and focused in high-pressure situations.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Access) and familiarity with inventory management and warehouse management systems.
• Experience with retailer portals and knowledge of shipping carriers and processes.
  
  

Qualifications

• High School Diploma or GED.
• Minimum of 2 years of experience in e-commerce, logistics, or a distribution center environment.
• Excellent verbal and written communication skills with a strong customer-oriented mindset.
• Proven ability to manage multiple priorities effectively.
  
  

Career Growth Opportunities

This position presents a chance for professional advancement within a thriving e-commerce and logistics environment. We invest in our team members by offering opportunities to participate in special projects and expand their responsibilities, fostering skill development that will propel their careers.

Compensation And Benefits

• Competitive annual salary range of \(45K-\)49K.
• Comprehensive benefits package commencing on Day 1, including medical insurance and a 401K plan.
• Paid vacation and sick time to support work-life balance.
  
  

Note: This is an administrative role and does not involve tasks on the warehouse floor. The description provided outlines essential responsibilities and expectations, and additional tasks may be assigned to support team and client initiatives.

Employment Type: Full-Time