What are the responsibilities and job description for the Customer Success Manager - Remote Hybrid Engagement position at Get It - Marketing?
Job Overview
We are seeking an experienced Senior Customer Success Manager to join our dynamic team, playing a pivotal role in fostering customer relationships and driving the successful integration of our AI-driven marketing platform. In this hybrid role, you will collaborate closely with both customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities
We are committed to your professional development. Our organization offers extensive training resources and career mobility options, allowing you to continually enhance your skills and advance your career within a thriving environment.
Company Culture and Values
Our company is dedicated to fostering a diverse and inclusive workplace where all employees are respected and valued. We believe in the power of innovation and collaboration, and we celebrate the unique contributions of each team member.
Networking and Professional Opportunities
Joining our team provides an opportunity to build a robust professional network within a leading firm, which is recognized for excellence and innovation in the marketing technology space.
Compensation And Benefits
Salary Range: \(100,000 - \)130,000 per year (base salary), contingent upon experience, geographic location, business needs, and market dynamics.
Employment Type: Full-Time
We are seeking an experienced Senior Customer Success Manager to join our dynamic team, playing a pivotal role in fostering customer relationships and driving the successful integration of our AI-driven marketing platform. In this hybrid role, you will collaborate closely with both customers and internal teams to ensure exceptional service delivery and customer satisfaction.
Key Responsibilities
- Act as the main point of contact for customers, promoting engagement and effective use of our platform.
- Develop and implement strategic account plans that navigate customers through their experience while optimizing value.
- Align with customers’ strategic goals, delivering measurable outcomes on a scheduled basis.
- Strengthen core relationships within customer organizations to facilitate collaboration and uncover new business opportunities.
- Collaborate with Customer Success and Sales leadership to identify and nurture account expansion opportunities.
- Guide customers through onboarding and education processes, advocating for our products and methodologies.
- Partner with marketing teams, analysts, and deployment specialists to strategize and execute campaigns.
- Conduct regular meetings and business reviews, providing valuable insights and support to enhance customer success.
- Utilize analytical skills to manage various tasks and achieve results in a fast-paced environment.
- Identify avenues for process or product enhancements that elevate the customer experience.
- Analyze platform data, integrating findings from tools such as Google Analytics, Adobe Analytics, and Salesforce.
- Cultivate a strong understanding of digital marketing across various channels including email, web, search, social media, and mobile.
- Travel to client locations as necessary (approximately 1-2 times per quarter).
- 3-6 years of experience in Customer Success, Account Management, or a related field within a high-growth SaaS, technology, or digital marketing company.
- A strong aptitude for technology with the capability to handle customer success, account management, and project management tasks.
- Proficient analytical skills, with a good command of data analysis tools such as Excel or Google Sheets (including pivot tables, ROI calculations).
- Excellent interpersonal and communication skills for effective engagement with customers and internal stakeholders.
- Preference for candidates with a bachelor’s degree in a relevant field, though not mandatory.
We are committed to your professional development. Our organization offers extensive training resources and career mobility options, allowing you to continually enhance your skills and advance your career within a thriving environment.
Company Culture and Values
Our company is dedicated to fostering a diverse and inclusive workplace where all employees are respected and valued. We believe in the power of innovation and collaboration, and we celebrate the unique contributions of each team member.
Networking and Professional Opportunities
Joining our team provides an opportunity to build a robust professional network within a leading firm, which is recognized for excellence and innovation in the marketing technology space.
Compensation And Benefits
Salary Range: \(100,000 - \)130,000 per year (base salary), contingent upon experience, geographic location, business needs, and market dynamics.
- A hybrid work model that allows for remote and in-office flexibility.
- Competitive benefits package including 401(k) matching (for U.S. employees) and pension schemes in select locations.
- An Employee Enrichment Fund to support personal passions or improve home office setups.
- A structured onboarding program designed for the success of new hires.
- Flexible time-off policies to promote work-life balance, including Summer Fridays and a Winter Holiday Break.
- Two paid Volunteer Days each year alongside a charitable donation matching program.
Employment Type: Full-Time
Salary : $100,000 - $130,000
