Inside Sales and Customer Service Representative - Remote (MN Residents Only) | WFH

Job Title: Customer Service & Inside Sales Representative (Remote, MN Residents Only)

Job Overview

We are in search of an enthusiastic and customer-centric professional to join our remote team. This position is exclusively for residents of Minnesota. As a valued member of our organization, you will be instrumental in delivering excellent service while collaborating with a dynamic team in an environment that promotes growth and adaptability.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner through phone, email, and chat, ensuring comprehensive information is provided about our services and products.
• Engage in limited inside sales responsibilities, without the need for cold calling.
• Prepare, submit, and follow up on product proposals and customer inquiries promptly.
• Efficiently manage orders and secure proof approvals while providing top-tier customer service.
• Conduct onboarding calls for new clients to facilitate a seamless transition to our services.
• Track and manage client cases for our loyalty program, ensuring accuracy and timely updates.
• Monitor customer orders and product shipments while promptly resolving any issues that arise, striving for a swift resolution.
• Perform additional tasks as required to support team objectives.
  
  

Required Skills

• Professional demeanor with a genuine passion for customer service and an aptitude for sales.
• Exceptional communication skills, underscoring positivity, respect, and customer satisfaction.
• Strong problem-solving abilities, particularly within a customer service context.
• Proficiency in both written and verbal communication.
• Eagerness to learn and master new products and systems.
• Excellent organizational skills, enabling effective task prioritization.
• Ability to work independently and manage time efficiently.
• Familiarity with best practices for customer interaction and telephone etiquette.
• Experience in direct mail marketing is advantageous.
  
  

Qualifications

• Post-secondary education or relevant work experience is preferred, but not mandatory.
• Previous experience in customer service or inside sales is an asset.
  
  

Career Growth Opportunities

We are dedicated to fostering your professional development, offering ample opportunities to learn and excel within our organization as you master various products and features.

Company Culture And Values

Our organization prides itself on a supportive and collaborative culture, emphasizing teamwork and an unwavering commitment to customer satisfaction. We promote an atmosphere of respect, positivity, and professional growth.

Compensation And Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive dental, vision, and health insurance options.
• 401(k) plan with matching contributions.
• Paid time off and a flexible work schedule to support work-life balance.
  
  

This is a remarkable opportunity to be part of a forward-thinking team that values exceptional customer service and collaboration. We invite you to apply and contribute to our mission of delivering best-in-class support.

Employment Type: Full-Time