What are the responsibilities and job description for the Remote Regional Team Manager, Customer Success | WFH position at Get It - Marketing?
Customer Success Regional Team Manager - Remote
Are you motivated by the challenge of leading dynamic customer success teams and enhancing post-sales experiences? We are on the lookout for an accomplished Customer Success Regional Team Manager to steer a team of Customer Success Managers (CSMs) in safeguarding customer retention, satisfaction, and growth. This fully remote position presents a distinctive chance to engage with a diverse range of clients and cutting-edge technologies while working alongside a globally distributed team.
Job Overview
In the capacity of Regional Team Manager, you will provide leadership and support to a team of CSMs committed to delivering exemplary service within the technology and software sectors. Your responsibilities will encompass strategic planning, mentorship of team members, and cross-departmental collaboration aimed at refining customer success operations. You will evaluate regional performance metrics, pinpoint areas for enhancement, and execute strategies that promote both team and customer success.
Key Responsibilities
This position offers extensive opportunities for career advancement through mentorship and coaching, regular performance evaluations, and the recognition of achievements. Additionally, we are committed to continuous learning with an annual personal development budget.
Company Culture And Values
We are at the cutting edge of open-source software, dedicated to innovation in AI, IoT, and cloud technologies. Our globally distributed team, spanning over 70 countries, is committed to fostering a collaborative and inclusive environment that supports both individual and collective growth.
Compensation And Benefits
Are you motivated by the challenge of leading dynamic customer success teams and enhancing post-sales experiences? We are on the lookout for an accomplished Customer Success Regional Team Manager to steer a team of Customer Success Managers (CSMs) in safeguarding customer retention, satisfaction, and growth. This fully remote position presents a distinctive chance to engage with a diverse range of clients and cutting-edge technologies while working alongside a globally distributed team.
Job Overview
In the capacity of Regional Team Manager, you will provide leadership and support to a team of CSMs committed to delivering exemplary service within the technology and software sectors. Your responsibilities will encompass strategic planning, mentorship of team members, and cross-departmental collaboration aimed at refining customer success operations. You will evaluate regional performance metrics, pinpoint areas for enhancement, and execute strategies that promote both team and customer success.
Key Responsibilities
- Formulate communication strategies, facilitate team meetings, and analyze performance metrics to discover growth opportunities.
- Implement strategies that enhance customer engagement, foster retention, and unveil upselling possibilities.
- Address escalated customer concerns and offer expert guidance to effectively resolve challenges.
- Collaborate closely with your team to ensure prompt resolutions and high-quality support.
- Mentor and elevate team members in handling complex customer scenarios, while supporting their skill development and personal growth.
- Conduct regular performance assessments, celebrate milestones, and establish individual development objectives.
- Engage with Sales, Marketing, Product Development, and Support teams to synchronize on customer requirements and relay feedback.
- Create and document processes, ensuring quality and detail-oriented practices in team operations.
- Bachelor's degree in Business, Communication, STEM, or a related field.
- Proven enthusiasm for Customer Success with experience in SaaS or software industries.
- A history of driving remarkable customer success outcomes.
- Experience in leading and developing CSM teams.
- A data-oriented approach to decision-making and process enhancement.
- The ability to adapt and excel in a fast-paced environment.
- Willingness to travel up to four times annually for team events.
This position offers extensive opportunities for career advancement through mentorship and coaching, regular performance evaluations, and the recognition of achievements. Additionally, we are committed to continuous learning with an annual personal development budget.
Company Culture And Values
We are at the cutting edge of open-source software, dedicated to innovation in AI, IoT, and cloud technologies. Our globally distributed team, spanning over 70 countries, is committed to fostering a collaborative and inclusive environment that supports both individual and collective growth.
Compensation And Benefits
- A fully remote work setting with biannual team summits held in vibrant global locations.
- An annual personal learning and development budget of $2,000.
- Competitive salary with yearly reviews and performance-based incentives.
- A comprehensive benefits package, including maternity/paternity leave, vacation time, and an Employee Assistance Program.
- Opportunities to travel and collaborate with colleagues worldwide.
- Priority Pass for travel enhancements during company events.
Salary : $2,000
