Remote Senior Client Success Manager | WFH

Job Overview

We are seeking an experienced Senior Client Manager to join our forward-thinking organization. In this remote role, you will play a pivotal part in fostering strong client relationships and driving client success within our rapidly expanding team. If you possess a proactive attitude and thrive in a dynamic environment, this opportunity is tailored for you.

Key Responsibilities

As a Senior Client Manager, your primary responsibilities will include:

• Overseeing a daily checklist for over 200 client accounts.
• Facilitating the onboarding process for new clients to ensure a seamless transition.
• Collaborating with Media Buying and Delivery teams to ensure accurate client account setups.
• Maintaining and updating client CRMs and accounts as necessary.
• Serving as the primary contact for client inquiries, addressing concerns with professionalism.
• Proactively engaging with clients to ensure the smooth delivery of services.
• Scheduling and managing appointments for in-depth client consultations.
• Monitoring client requests while managing a dynamic task list.
• Coaching clients to maximize their outcomes.
• Taking initiative and embracing a leadership perspective to tackle challenges effectively.
  
  

Required Skills

Candidates must demonstrate:

• A positive, can-do attitude combined with a strong sense of ownership.
• Exceptional business communication skills, both written and verbal.
• A commitment to reliability and a proven work ethic.
• Experience in phone sales, appointment setting, or lead generation (preferred).
• Coaching, sales management, or leadership experience (preferred).
• The ability to work remotely, with a dependable internet connection and a distraction-free environment.
• Open-mindedness and a willingness to learn from industry leaders.
  
  

Qualifications

The ideal candidate will have:

• A minimum of 2 years of experience in client retention and management.
• Relevant experience in customer service, B2B sales, customer relationship management, and customer retention.
  
  

Career Growth Opportunities

We are committed to supporting your professional development. You will have access to comprehensive training resources and be part of a team that fosters growth and advancement. High achievers can expect to progress through our ranks rapidly, with access to a rewarding retention-based bonus structure.

Company Culture And Values

Our organization prides itself on its collaborative and supportive atmosphere. We value client satisfaction and team engagement, creating a culture where knowledge sharing and continuous improvement are paramount.

Compensation And Benefits

• Starting salary: $48,000 annually.
• Potential earnings: $120,000 per year, contingent upon performance.
• Flexible remote work arrangements.
• Performance-based bonuses rewarding client retention successes.
• A structured work-life balance with full-time hours, Monday to Friday, with occasional weekend availability.
  
  

If you are ready to make a significant impact in a pioneering, high-energy environment and assist clients in achieving outstanding results, we encourage you to apply today!

Employment Type: Full-Time