What are the responsibilities and job description for the Remote Senior Manager, Client Success | WFH position at Get It - Marketing?
Job Overview
Join our rapidly expanding digital marketing firm as a Senior Client Manager and become a vital part of our mission to empower Realtors across the United States. Our innovative strategies distinguish us in the marketplace, and we are eager to welcome talented individuals who are dedicated to delivering outstanding client service and retention.
Key Responsibilities
We offer extensive training and a structured process designed to foster your success in this role. As you excel, you will have the potential to earn performance-based bonuses, which can significantly enhance your career trajectory and personal growth within the company.
Company Culture And Values
Our organization embraces a dynamic and proactive work environment that encourages ownership and initiative. We place a high value on continuous learning and development, ensuring our team members are equipped to thrive and succeed.
Compensation And Benefits
Join our rapidly expanding digital marketing firm as a Senior Client Manager and become a vital part of our mission to empower Realtors across the United States. Our innovative strategies distinguish us in the marketplace, and we are eager to welcome talented individuals who are dedicated to delivering outstanding client service and retention.
Key Responsibilities
- Conduct daily client check-ins for over 200 active accounts.
- Facilitate the onboarding process for new clients and collaborate with our media buying team to ensure seamless transitions.
- Work closely with the delivery team to guarantee accurate client account setups.
- Maintain and update client profiles in our CRM system as necessary.
- Be the primary point of contact for clients, addressing concerns and ensuring timely resolutions.
- Regularly reach out to clients to ensure satisfaction and provide updates.
- Arrange consultations for more in-depth discussions with clients.
- Track and manage client requests and action items effectively.
- Offer coaching to clients to optimize their results.
- Adopt a leadership approach to proactively address challenges as they arise.
- A proactive mindset with a strong sense of ownership.
- Exceptional business communication skills with a solutions-oriented attitude.
- Proven ability to lead and inspire others.
- Excellent attendance and a commitment to achieving client results.
- Experience in phone sales, particularly in appointment setting or lead generation, is advantageous.
- Previous coaching or sales management experience is highly preferred.
- Ability to thrive in a fast-paced, competitive environment.
- A minimum of 2 years of experience in client retention and management.
- Demonstrated leadership experience.
- A strong willingness to learn and develop professionally within the field.
- Commitment to delivering exceptional service to every client.
We offer extensive training and a structured process designed to foster your success in this role. As you excel, you will have the potential to earn performance-based bonuses, which can significantly enhance your career trajectory and personal growth within the company.
Company Culture And Values
Our organization embraces a dynamic and proactive work environment that encourages ownership and initiative. We place a high value on continuous learning and development, ensuring our team members are equipped to thrive and succeed.
Compensation And Benefits
- Starting salary of \(48,000, with the potential to earn \)120,000 annually based on performance.
- Full-time, remote work with a flexible schedule from Monday to Friday, including weekend availability as needed.
- Performance-driven bonuses and comprehensive training programs to support your growth.
Salary : $48,000 - $120,000
