Remote Senior Client Success Manager

Job Overview

Join our dynamic team as a Senior Client Manager in a fully remote capacity within our cutting-edge digital marketing company. We specialize in empowering Realtors across the United States to connect with enthusiastic buyers and sellers. Your expertise will play a crucial role in driving client satisfaction and success, allowing us to elevate our innovative solutions further.

Key Responsibilities

• Conduct daily client assessments to ensure seamless operations for over 200 clients.
• Facilitate the onboarding process for new clients, ensuring a smooth transition into our services.
• Collaborate closely with the media buying and delivery teams to guarantee accurate account setups.
• Maintain and update client CRM systems as needed.
• Serve as the primary point of contact for client inquiries and concerns.
• Engage regularly with clients to assess satisfaction levels and provide essential updates.
• Organize and manage appointments for in-depth client discussions.
• Address client requests and efficiently manage a dynamic task list.
• Coach clients on best practices to optimize their outcomes.
• Adopt a proactive approach to problem-solving to navigate challenges effectively.
  
  

Required Skills

• A proactive mindset accompanied by strong accountability and ownership.
• Exceptional verbal and written communication abilities focused on delivering outstanding service.
• Strong attendance record and a results-oriented approach.
• Experience in phone sales, appointment setting, or lead generation is preferred.
• Hands-on experience in coaching or leadership roles is highly desirable.
• An open-minded attitude and eagerness to learn from industry experts.
  
  

Qualifications

• A minimum of 2 years of experience in client management, customer retention, or customer relationship management is essential.
• Proven track record in B2B sales, customer service, or related fields.
• Demonstrated history of effective customer retention strategies.
  
  

Career Growth Opportunities

• Enjoy a competitive starting salary of \(48,000 per year, with the potential to earn \)120,000 annually, contingent on performance.
• Benefit from performance-based bonuses linked to client retention metrics.
• Explore substantial opportunities for career advancement within a supportive and dynamic team environment.
• Experience a fully remote work setting with a flexible schedule tailored to fit your lifestyle.
  
  

Company Culture And Values

• We pride ourselves on fostering a culture that emphasizes accountability, proactive engagement, and continuous learning. Our team is built upon collaboration and mutual success, making it an ideal environment for ambitious professionals.
  
  

Networking and Professional Opportunities

• Be part of an organization that values professional development and offers networking opportunities to expand your industry connections. Learn and grow alongside passionate colleagues and industry leaders.
  
  

If you are ready to make a significant impact while advancing your career in a competitive and fast-paced environment, we encourage you to apply today. Join us in empowering our clients and driving success!

Employment Type: Full-Time