Remote Senior Manager Client | WFH

Job Title: Senior Client Manager - Remote | Work From Home

Job Overview

As a Senior Client Manager at our rapidly expanding digital marketing firm, you will be instrumental in driving the success of our clients, particularly Realtors across the United States. Your mission is to ensure they receive exceptional service and support, contributing to their ability to connect with motivated buyers and sellers. This position is fully remote, offering you the flexibility to create your own work environment while pursuing a rewarding career.

Key Responsibilities

• Conduct daily check-ins to maintain seamless operations for over 200 clients.
• Facilitate the onboarding process for new clients, providing guidance to ensure a smooth transition.
• Collaborate effectively with our media buying and delivery teams to ensure optimal account setup.
• Update and manage client accounts within our CRM systems as necessary.
• Serve as the primary contact for client inquiries, addressing concerns and resolving issues efficiently.
• Maintain ongoing communication with clients to gauge satisfaction and relay important updates.
• Organize and coordinate appointments for comprehensive client consultations.
• Prioritize client requests while managing a dynamic task list.
• Advise clients on best practices to facilitate outstanding performance.
• Adopt a proactive approach to problem-solving, navigating challenges with confidence.
  
  

Required Skills

• A proactive attitude combined with accountability and ownership of responsibilities.
• Minimum of 2 years of experience in client management, customer retention, or customer relationship management.
• Excellent communication skills, demonstrating a strong commitment to superior service.
• Dependable attendance and a results-oriented mindset.
• Experience in phone sales, appointment setting, or lead generation is preferred.
• Coaching, sales management, or leadership experience is highly desirable.
• Ability to work independently in a remote setting with a reliable internet connection and minimal distractions.
• Open-mindedness and a dedication to learning from industry leaders.
  
  

Qualifications

• At least 2 years of relevant experience in customer service, B2B sales, customer relationship management, and customer retention.
• Availability for a day shift is required.
  
  

Career Growth Opportunities

Join us and unlock your potential within a supportive team environment. We value professional development and offer numerous opportunities for advancement, rewarding your contributions as we grow together.

Compensation And Benefits

• Competitive starting salary of \(48,000 per year with the potential to earn upwards of \)120,000 annually based on performance.
• Performance-based bonuses linked to client retention.
• Fully remote work setting with a flexible schedule, allowing you to balance your professional and personal life.
  
  

If you are eager to leverage your skills in a role where you can truly make a difference, we invite you to apply today. Join our team, where your contributions are recognized and rewarded!

Employment Type: Full-Time