Remote Senior Client Manager | WFH Opportunity

Job Overview

We are seeking a dedicated and experienced Senior Client Manager to join our dynamic and rapidly expanding team. As a prominent digital marketing firm specializing in the real estate sector across the United States, we are committed to empowering real estate professionals by providing unparalleled support in their journey to success. This is a fully remote position, offering you the flexibility to work from anywhere while making a significant impact on our clients’ businesses.

Key Responsibilities

• Complete a comprehensive daily checklist for a client portfolio of over 200 accounts.
• Facilitate seamless onboarding for new clients, ensuring they receive exceptional service from the outset.
• Collaborate effectively with Media Buying and Delivery teams to guarantee optimal account setup and management.
• Update and manage client information within our CRM system as necessary.
• Act as the primary point of contact for client inquiries and concerns.
• Conduct regular outreach to clients to monitor service satisfaction and address any issues.
• Schedule appointments for detailed client consultations to discuss their needs and progress.
• Organize client requests and tasks systematically, maintaining an efficient workflow.
• Provide coaching to clients, fostering their development and ensuring satisfaction with our services.
• Take a proactive role in client retention initiatives and problem-solving efforts.
  
  

Required Skills

• A proactive approach and a strong sense of ownership over your work and success.
• Minimum of 2 years of experience in client management and retention.
• Exceptional communication skills, both verbal and written, with a talent for building robust client relationships.
• A demonstrable history of reliable attendance and a strong determination to achieve results.
• Experience in phone sales, particularly in appointment setting or lead generation (preferred).
• Previous coaching or sales management experience (preferred).
• Proven leadership qualities are essential.
• Ability to work independently in a remote setting, requiring a reliable internet connection and a focused work environment.
• A willingness to continually learn and grow alongside a supportive team of professionals.
  
  

Qualifications

• Minimum of 2 years’ experience in customer service, B2B sales, customer relationship management (CRM), and customer retention is required.
• A high school diploma or equivalent is required; a Bachelor’s degree is preferred.
  
  

Career Growth Opportunities

We are committed to your professional development. As part of our team, you will have access to unique opportunities for advancement and participation in one of the industry’s most rewarding client retention incentive programs, designed to help you excel in your career.

Compensation And Benefits

• Starting Salary: \(48,000 annually, with potential earnings exceeding \)120,000 based on performance.
• Performance-based bonus structure linked to client retention.
• Monday to Friday work schedule, with weekend availability required.
  
  

If you are enthusiastic about joining a vibrant team and making a genuine difference in the real estate marketing landscape, we encourage you to apply and share how you can contribute to our clients’ success.

Employment Type: Full-Time