Remote Senior Manager Client

Senior Client Manager - Remote

Job Overview

Join our dynamic digital marketing team! We are a forward-thinking company dedicated to transforming the way real estate professionals connect with buyers and sellers across the nation. As we continue to grow, we invite skilled Customer Service Specialists to become part of our Client Management team. If you possess a strong commitment to exceptional service, problem-solving, and client support, this opportunity could be your ideal next step in your career.

Key Responsibilities

• Manage daily operations for over 200 client accounts, ensuring their specific needs are not only met but surpassed.
• Facilitate the onboarding process for new clients, setting them up for success from the outset.
• Collaborate closely with our Media Buying and Delivery teams to ensure an efficient account setup and client onboarding experience.
• Serve as the primary point of contact for clients, addressing and resolving any issues that arise.
• Update client CRM profiles and accounts to maintain accurate and current information.
• Engage with clients proactively to confirm their satisfaction with our services and address any inquiries.
• Provide coaching to clients to maximize their results and contribute to retention efforts.
• Employ a proactive approach to manage client requests and resolve challenges swiftly and effectively.
  
  

Required Skills

• A motivated and ambitious mindset with a strong desire to succeed.
• Minimum of 2 years of experience in client management, customer retention, or a related field.
• Effective communication skills, both written and verbal, with the ability to engage in business-level discussions.
• Excellent time management and organizational capabilities to handle a diverse range of responsibilities.
• Experience in sales, particularly in appointment setting and lead generation, is advantageous.
• Background in coaching or sales management is preferred.
• Proven leadership abilities, with a track record of inspiring and guiding others.
• Reliable high-speed internet and a suitable computer for remote work.
• A dedicated, quiet workspace free from distractions.
  
  

Qualifications

• Candidates should demonstrate a commitment to continuous learning and professional growth, remaining open-minded and eager to advance their careers.
  
  

Compensation And Benefits

• Competitive starting salary of \(48,000 annually with the potential to exceed \)120,000 based on performance.
• Performance-based bonuses linked to client retention.
• Full-time status with a Monday through Friday schedule and availability on weekends as necessary.
  
  

If you are ready to elevate your career and make a significant impact for clients in the digital marketing space, we encourage you to apply today and share what you can contribute to our exceptional team.

Employment Type: Full-Time