Remote Tier I Customer Service Support - Entry Level | WFH

Job Overview

We are currently seeking a dedicated and motivated Customer Service Support Tier I professional to join our esteemed team, operating remotely from your home. This role represents an exciting opportunity to contribute to a dynamic organization with a strong track record of excellence in customer service. Recognized as one of the leading workplaces in Columbus for over a decade, our company has experienced remarkable growth since its inception in 1983, achieving sales exceeding $500 million. Our commitment to maintaining a family-oriented culture ensures that every employee is valued.

Key Responsibilities

• Serve as the initial point of contact for customers, addressing inquiries and resolving issues to ensure a seamless customer experience.
• Manage customer inquiries via telephone and email, providing support related to accounts, invoices, and payments.
• Assist customers in obtaining necessary account documentation, including invoice copies and financial statements.
• Update customer accounts with relevant information, including payment arrangements and contact details.
• Escalate complex customer issues to the appropriate teams or management, ensuring all pertinent information is communicated effectively.
• Collaborate with internal departments such as sales, finance, and marketing to address customer challenges efficiently.
• Deliver outstanding customer service by actively listening and responding to customer needs with a positive demeanor.
  
  

Required Skills

• Experience in a customer service support role is preferred.
• Excellent verbal communication skills, with the ability to actively listen and resolve customer concerns.
• Ability to handle a high volume of calls while maintaining professionalism.
• Proficiency in Microsoft Office applications.
• Strong problem-solving abilities with a customer-centric approach.
  
  

Qualifications

• High school diploma or equivalent is required.
• Prior experience in a customer service role is advantageous.
  
  

Career Growth Opportunities

This position offers a structured hybrid work schedule following initial training, allowing for a balance of remote and in-office work. Our organization places a strong emphasis on career development, encouraging employees to pursue advancement opportunities within the company.

Company Culture And Values

We pride ourselves on fostering a family-oriented workplace that values collaboration, diversity, and inclusivity. Our commitment to a supportive environment ensures that all employees feel respected and empowered.

Compensation And Benefits

This role operates Monday through Friday, from 9:30 AM to 6:00 PM. After training, a hybrid work arrangement is available, consisting of three days in the office and two days working remotely.

Our Benefits Package Includes

• Health, dental, and vision insurance
• Company-sponsored life insurance, with options for additional coverage
• Health Savings and Flexible Spending Accounts
• 401(k) plan with company matching
• Tuition assistance
• Paid parental leave
• Paid time off (PTO) and holidays
• Casual dress code - “Dress for your Day”
  
  

We are an equal opportunity employer and welcome candidates from diverse backgrounds to apply. Our commitment to inclusivity and equality is reflected in our workforce, embracing individuals from all walks of life.

Employment Type: Full-Time