Remote Affordable Customer Success Specialist | WFH

Job Overview

We are seeking a dedicated Affordable Housing Support Specialist to join our team in a remote capacity. In this pivotal role, you will serve as a trusted advisor to our customers, particularly within the affordable housing sector. By assisting with product inquiries and addressing compliance challenges, you will ensure that our clients receive unparalleled support tailored to their unique needs. Additionally, you will work collaboratively with our sales team to showcase our innovative affordable housing solutions to prospective clients, emphasizing key features and benefits that drive value.

Key Responsibilities

• Establish and nurture strong relationships with customers and key stakeholders, acting as the primary point of contact for affordable housing inquiries.
• Deliver outstanding customer service through various channels, including phone, email, and tutorials, effectively addressing questions and troubleshooting issues.
• Collaborate with the Sales team to present affordable housing products to potential clients, highlighting their value and essential features.
• Facilitate the onboarding process for new clients in the affordable housing sector, ensuring a smooth and compliant implementation.
• Partner with the Product team to collect customer feedback, recommend enhancements, and escalate unresolved issues for prompt resolution.
• Develop and maintain essential documentation and resources to optimize customer success and internal knowledge sharing.
• Guide customers in navigating the product and utilizing its features, providing alternative solutions when necessary.
• Act as the voice of the customer, conveying insights to internal teams to foster continuous improvement in products and processes.
• Work with cross-functional teams to support overall organizational growth, remaining flexible to assist in various Customer Success initiatives as needed.
  
  

Required Skills

• Exceptional communication skills, with the ability to cultivate trust and rapport with customers.
• Highly organized and detail-oriented, ensuring accuracy in all tasks.
• Self-motivated and results-oriented, demonstrating initiative to drive positive outcomes.
• Passionate about problem-solving, committed to going above and beyond for those you serve.
• Familiarity with help desk software and remote support tools is essential.
• Proficient time management abilities, able to prioritize tasks effectively.
  
  

Qualifications

• Minimum of 5 years of experience in affordable housing, with hands-on property management experience preferred.
• A Bachelor's degree or equivalent professional experience is desirable.
• Strong multitasking capabilities with a resilient and patient approach to complex challenges.
• Proven skill in presenting information to diverse audiences while maintaining composure under pressure.
• A collaborative mindset, demonstrating a team-oriented approach in all endeavors.
  
  

Career Growth Opportunities

This position presents a significant opportunity for professional advancement within the affordable housing sector. By joining our team, you will have the chance to develop your skills, engage in impactful projects, and contribute to the growth of a reputable organization dedicated to customer success.

Company Culture And Values

We pride ourselves on fostering a diverse and inclusive work environment that values collaboration, innovation, and integrity. Our team is driven by a shared commitment to making a meaningful difference in the lives of our customers.

Networking And Professional Opportunities

At our organization, we encourage networking and collaboration across various departments, providing ample opportunities for skill development and professional growth. Join us to enhance your career while contributing to our mission in the affordable housing sector.

Employment Type: Full-Time