Remote Project Manager - IT Infrastructure Security | WFH

Job Overview

We are in search of a seasoned IT Infrastructure Security Project Manager to spearhead an array of technology projects and initiatives in a remote setting. You will be a vital member of our dynamic team, instrumental in aligning technology projects with business objectives while ensuring the integrity and seamless functioning of IT services. This role offers a unique opportunity to collaborate across departments, lead significant security initiatives, and stay at the forefront of evolving trends in IT infrastructure security.

Key Responsibilities

• Direct and oversee various technology projects and initiatives, ensuring strategic alignment with organizational goals.
• Collaborate with internal and external stakeholders to adapt to changing business demands, especially in the End User Services (EUS) domain.
• Formulate and maintain robust security reporting systems to guarantee real-time compliance visibility.
• Keep abreast of the latest trends and innovations in information security to enhance security objectives.
• Supervise essential monitoring activities for applications and infrastructure services, ensuring uninterrupted operations.
• Partner with the Cyber Security Operations Center (CSOC) to address critical security alerts and incidents promptly.
• Coordinate effective operational responses across IT groups, delivering swift solutions to challenges.
• Enhance IT services related to End User Support, Network Operations Center (NOC), and the Service Desk to elevate user satisfaction.
• Optimize request processes throughout IT domains to improve integration and service delivery for EUS and the Service Desk.
• Articulate a clear and ambitious vision for the team, ensuring cohesion within the Infrastructure and Operations teams and external partners.
• Manage relationships with service providers, ensuring compliance with service level agreements (SLAs), deliverables, and obligations.
• Develop and track performance metrics in collaboration with service providers to assess the impact of service delivery on business outcomes.
• Work with the Vendor Management Office to monitor vendor performance against SLAs and manage monthly payments.
• Oversee asset inventory and manage the internal budget for desktops, laptops, and peripheral equipment.
• Identify and implement opportunities for process enhancements and refine existing SLAs to improve vendor service delivery.
• Lead and manage projects, including resource allocation, scope definition, budgeting, and overall project timelines.
• Research industry best practices and make strategic recommendations regarding the operation of EUS, NOC, and the Service Desk.
• Represent the IT department in senior executive meetings, influencing strategic direction and aligning IT services with corporate objectives.
  
  

Required Skills

• Extensive knowledge of IT infrastructure and operations.
• Exceptional project management abilities.
• Proficient in collaboration across cross-functional teams.
• Skilled in developing and maintaining security reporting systems.
• Strong communication and leadership capabilities.
• Familiarity with vendor management and service delivery metrics.
  
  

Qualifications

• Bachelor's degree with a minimum of 6 years of professional experience, including at least 4 years in IT Infrastructure and Operations; or
• Master's degree with a minimum of 5 years of professional experience, including at least 2 years in IT Infrastructure and Operations.
  
  

Career Growth Opportunities

This position presents exceptional opportunities for professional development and career advancement, allowing you to influence strategic directions and actively participate in significant projects that shape the future of the organization.

Employment Type: Full-Time