Remote Strategic Program Manager for Client Success

Job Title: Strategic Client Program Manager (Remote)

Reporting To: Chief Executive Officer

Status: Full-Time Independent Contractor; potential to transition to W2 Employee

Compensation: \(75,000/yr potential to earn \)114,400 in commissions on renewals, upsells, and referrals

Location: Remote, North American resident, must reside in Eastern Time (ET) or Central Time (CT) zone

Start Date: November 30, 2024

Overview

We are excited to invite a Strategic Client Program Manager to join our dynamic and expanding team. This role is essential in furthering our mission to empower women leaders, including VPs, SVPs, and C-Suite executives within Fortune 500 organizations. We seek a motivated and emotionally intelligent professional with exemplary relationship-building abilities and a commanding communication style to spearhead our client success initiatives. Serving as a strategic partner to the CEO, you will play a key role in delivering client programs and provide trusted advisory services to corporate executives, aligning their career aspirations with actionable results.

Key Responsibilities

• Manage and advocate for clients participating in the Catapult Programs, including any future initiatives.
• Oversee client onboarding and ensure they are set up for success throughout the onboarding journey.
• Act as the primary point of contact for client communications, addressing inquiries and documenting responses.
• Acquire knowledge of the curriculum to enhance the coaching experience and offer executive advisory support.
• Facilitate and moderate weekly coaching sessions with the CEO, presenting client queries and maintaining session momentum.
• Identify and address client challenges throughout the online course, maintaining accountability and commitment to their goals.
• Conduct one-on-one sessions with executive clients requiring additional support, guiding them through their challenges.
• Collaborate with C-level executives, providing tailored support in their career trajectory and leadership development.
  
  

Required Skills

• Demonstrated success in achieving substantial growth within client-facing services, particularly in executive programs.
• Minimum of three years of experience in client services, excluding product-based or SaaS roles, with a focus on creating impactful client programs.
• Strong communication skills, both verbal and written, enabling effective engagement with executive clientele.
• Metrics-oriented mindset, adept at tracking performance to inform decision-making.
• Proficient project management skills, ensuring efficient task completion and adherence to timelines.
• Proven problem-solving abilities, skilled in adapting strategies in high-pressure contexts.
• Ability to cultivate long-lasting relationships rooted in authenticity and continuous value creation.
  
  

Qualifications

• A minimum of three years in client services is required, with a preference for experience in HR/Recruiting.
• Familiarity with executive coaching and proven success in relationship management with C-suite executives.
  
  

Career Growth Opportunities

We are dedicated to fostering the professional development of our team members. This role offers numerous avenues for growth, including training and development opportunities designed to enhance leadership and coaching skills. You will have the chance to connect and collaborate with senior executives, enriching both your skill set and professional network.

Company Culture And Values

Our organization is built on the principles of empowerment, collaboration, and continuous learning. We create an inclusive environment that champions the success of women leaders while fostering meaningful relationships within our team and with our clients. We believe in the value of autonomy in a remote work setting, allowing team members to take ownership of their responsibilities while supporting one another.

Compensation And Benefits

• Base salary of $75,000/year
• Potential to earn $114,400 in commissions based on performance metrics, including renewals, upsells, and referrals
• Engage in a significant mission that supports women’s leadership
• Transition potential from contractor to W2 employee
  
  

Join us in making a meaningful difference in the lives of women leaders in Fortune 500 companies. By becoming part of our dedicated team, you will contribute to shaping the future of executive coaching and leadership training, nurturing an environment where women can flourish and achieve their professional aspirations.

Employment Type: Contractor