Retail Banking Vice President

Join our esteemed Member Services division as the Vice President of Retail Banking, where your leadership will play a crucial role in shaping the future of banking for our valued members.

As a prominent player in the banking sector, we are committed to delivering exceptional value, innovative products, and outstanding personal service to our members. We prioritize cultivating a workplace culture that acknowledges and appreciates both our members and our employees, creating an environment that inspires excellence.

Job Overview

In the role of Vice President of Retail Banking, you will take charge of the overall management of our retail banking operations. This senior-level position involves overseeing our branch network and Contact Center, creating forward-thinking retail banking strategies, enhancing member experiences, and driving deposit and loan growth. You will work in close partnership with executive leadership, regional branch managers, and Contact Center leaders to align our service offerings with member needs and organizational objectives.

Key Responsibilities

• Cultivate a culture of excellence by leading the retail banking team in providing member-focused service.
• Analyze market trends and member needs to uncover growth opportunities.
• Collaborate with executive leadership and business development teams to build and maintain professional relationships.
• Oversee daily operations of the retail banking division, ensuring efficient service delivery.
• Work with Operations Analysts and Learning and Development teams to implement policies that enhance operational efficiency and compliance.
• Manage performance across the branch network to meet operational, sales, and service standards.
• Ensure a superior member experience through all retail channels.
• Drive initiatives aimed at enhancing service quality and member satisfaction.
• Respond promptly and effectively to member feedback and concerns.
• Partner with senior leadership on strategic projects to improve retail banking products and services.
• Evaluate the performance of retail banking deposit and loan products, recommending enhancements based on market trends.
• Collaborate with marketing teams to attract new members and retain existing ones.
• Engage in community outreach, business development, and financial literacy initiatives.
• Partner with executive leadership to manage the retail banking budget and ensure financial targets are met.
• Monitor financial performance, implementing corrective actions as required.
• Ensure compliance with regulatory requirements and internal policies.
• Identify risks in retail banking activities and maintain robust internal controls.
• Ensure consistency in business practices across the branch network.
• Recruit, train, and mentor a high-performance retail banking team.
• Conduct regular performance reviews, providing feedback and opportunities for growth.
• Support the organization's mission by fulfilling relevant responsibilities as assigned.
  
  

Required Skills

• Proven strategic thinking and leadership abilities.
• Exceptional communication and interpersonal skills.
• Demonstrated success in achieving business growth and enhancing member experience.
• Comprehensive understanding of retail banking products and operations.
• Strong financial acumen along with effective budget management expertise.
• Ability to foster and maintain strong professional relationships.
• Member-centric approach with a commitment to operational excellence.
• Proven sales and marketing capabilities.
• Financial literacy with proficiency in compliance and risk management.
  
  

Qualifications

• A Bachelor's Degree in Business Administration, Finance, Banking, or a related field is required; an MBA or relevant advanced degree is preferred.
• At least 10 years of experience in retail banking, with a minimum of 5 years in a senior leadership capacity within a financial institution.
  
  

Career Growth Opportunities

We offer a dynamic environment that encourages professional development and career advancement within our organization. You will have the opportunity to grow alongside a reputable banking institution that values innovation and excellence.

Company Culture And Values

We pride ourselves on fostering an inclusive and positive work environment, where diversity is embraced, and employees are valued for their contributions. Join us and be part of a mission-driven organization focused on serving our members and the community.

Compensation And Benefits

We provide competitive salaries, comprehensive benefits, and an inclusive workplace that appreciates your expertise and contributions.

Why Apply?

This is an exceptional opportunity for you to lead in the retail banking sector, making a meaningful impact on member experiences and contributing to our organizational growth within a supportive and innovative team.

Employment Type: Full-Time