Remote IT Support Specialist - Application | WFH

Job Overview

We are on the lookout for a dedicated and skilled IT Application Support Specialist to become an integral part of our innovative team. This remote role involves being the primary support contact for our clients utilizing our state-of-the-art ERP system, ensuring they receive unparalleled assistance for a successful software experience.

Key Responsibilities

• Expertise in ERP: Install, configure, and troubleshoot our ERP system for both cloud-based and on-premise implementations.
• Data Migration Specialist: Facilitate seamless data migration for clients transitioning to our system.
• Exceptional Customer Support: Deliver outstanding service by addressing queries, troubleshooting issues, and guiding clients through technical challenges.
• Troubleshooting Excellence: Efficiently diagnose and resolve various technical issues, ranging from software bugs to hardware concerns.
• Commitment to Continuous Learning: Stay informed on emerging technologies and best practices in IT support.
  
  

Required Skills

• Experience with Microsoft SQL Server setup and maintenance.
• Proficiency in Networking concepts (e.g., DNS, ports), as well as Windows Domain and Workgroup configurations.
• Previous experience in IT, customer service, or related fields.
• (Preferred) Fluency in SQL and familiarity with Microsoft’s Remote Desktop Service.
• (Preferred) Experience with Amazon Web Services (AWS).
• (Preferred) Understanding of warehousing, supply chain, e-commerce, and accounting principles.
  
  

Qualifications

• Demonstrated experience in IT support, customer service, or similar domains is essential.
• A strong customer service orientation and adept troubleshooting capabilities are required.
• Relevant IT certifications or degrees are advantageous.
  
  

Career Growth Opportunities

Joining our team provides a remarkable opportunity for professional advancement and skill acquisition within an expanding organization.

Company Culture And Values

We pride ourselves on fostering a collaborative and supportive work environment where team members are encouraged to learn from one another and share insights.

Compensation And Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including medical, dental, vision, and life insurance, along with retirement plans.
  
  

Ready to Elevate Your Career?

If you are a problem-solver with a passion for technology and a desire to assist others, we invite you to apply and join our esteemed team!

Employment Type: Full-Time