What are the responsibilities and job description for the Contact Center Agent / Appointment Setter position at GGA Roofing | Gutter Guards America?
About Us
We are a leading roofing and exteriors company committed to excellence and customer satisfaction. We pride ourselves on our dynamic team and the high energy we bring to every conversation. If you're a motivated, engaging communicator who can turn a simple call into an exciting customer experience, we want you on our team!
Role Overview
We’re looking for a vibrant Contact Center Agent to join our team. In this role, you will handle both inbound and outbound calls, schedule appointments with homeowners, and provide top-notch customer service. You will be the voice of our company, responsible for overcoming objections and creating an enthusiastic, positive impression—every single time.
Key Responsibilities
We are a leading roofing and exteriors company committed to excellence and customer satisfaction. We pride ourselves on our dynamic team and the high energy we bring to every conversation. If you're a motivated, engaging communicator who can turn a simple call into an exciting customer experience, we want you on our team!
Role Overview
We’re looking for a vibrant Contact Center Agent to join our team. In this role, you will handle both inbound and outbound calls, schedule appointments with homeowners, and provide top-notch customer service. You will be the voice of our company, responsible for overcoming objections and creating an enthusiastic, positive impression—every single time.
Key Responsibilities
- Make outbound calls to prospective customers and follow up on leads.
- Handle inbound customer service calls with professionalism and warmth.
- Book appointments with homeowners for our sales team.
- Skillfully manage objections and turn potential setbacks into opportunities.
- Build rapport with homeowners by creating engaging and positive interactions.
- Maintain accurate records of call activities and customer information.
- Work closely with the team to continuously improve our call strategies and customer experience.
- Proven experience in a call center, appointment setting, or sales role.
- Exceptional communication skills and a naturally engaging personality.
- Demonstrated ability to handle objections and build excitement during calls.
- A proactive, energetic approach to overcoming challenges and meeting targets.
- Strong organizational skills and attention to detail.
- A commitment to delivering excellent customer service and a positive work atmosphere.
- Competitive compensation with performance-based incentives.
- A supportive, high-energy work environment where your voice truly matters.
- Ongoing training and development to help you sharpen your skills.
- Opportunities for career advancement as our company continues to grow.
