What are the responsibilities and job description for the Contact Center Agent / Appointment Setter position at GGA Roofing & Gutters?
About GGA Roofing & Gutter Protection
Gutter Guards America & GGA Roofing is a leading home improvement company specializing in premium gutter protection, seamless gutters, roofing, and siding solutions. With a commitment to quality craftsmanship, top-tier customer service, and industry-leading products, we have built a strong reputation backed by outstanding reviews and a BBB A rating. As we continue to grow, we’re looking for motivated professionals to join our team and be part of a company that values hard work, integrity, and career advancement.
About the role
We’re looking for a vibrant Contact Center Agent to join our team. In this role, you will handle both inbound and outbound calls, schedule appointments with homeowners, and provide top-notch customer service. You will be the voice of our company, responsible for overcoming objections and creating an enthusiastic, positive impression—every single time.
What you'll do
- Make outbound calls to prospective customers and follow up on leads.
- Handle inbound customer service calls with professionalism and warmth.
- Book appointments with homeowners for our sales team.
- Skillfully manage objections and turn potential setbacks into opportunities.
- Build rapport with homeowners by creating engaging and positive interactions.
- Maintain accurate records of call activities and customer information.
- Work closely with the team to continuously improve our call strategies and customer experience.
Qualifications
- Proven experience in a call center, appointment setting, or sales role.
- Exceptional communication skills and a naturally engaging personality.
- Demonstrated ability to handle objections and build excitement during calls.
- A proactive, energetic approach to overcoming challenges and meeting targets.
- Strong organizational skills and attention to detail.
- A commitment to delivering excellent customer service and a positive work atmosphere.
Gutter Guards America & GGA Roofing is an equal opportunity company and is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or background.
