What are the responsibilities and job description for the Call Center Manager position at Gillece Services?
We are seeking a Call Center Manager to join our dynamic team at Gillece Services. In this role, you will oversee call center operations, ensuring exceptional customer service and efficient communication between clients and our skilled technicians. Your leadership will be key in maintaining our reputation for excellence.
Responsibilities
- Manage daily operations of the call center to ensure efficient workflow.
- Lead and motivate a team of customer service representatives to achieve performance goals.
- Analyze call center metrics to identify areas for improvement and implement effective strategies.
- Ensure high levels of customer satisfaction by providing timely and effective solutions.
- Develop training programs for staff to enhance their skills in customer service and communication.
- Collaborate with other departments to streamline processes and improve overall service delivery.
Requirements
- Proven experience in a managerial role within a call center or customer service environment.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication skills, both verbal and written.
- Ability to analyze data and make informed decisions based on metrics.
- Familiarity with project management principles is a plus.
- Multilingual abilities are an advantage but not required.
If you are passionate about leading a team to deliver exceptional customer experiences, we invite you to apply for the Call Center Manager position at Gillece Services today!
Company Overview
Gillece Services is a leading home services company recognized for excellence in plumbing, heating, cooling, and electrical services. Voted the 2024 TribLive Best of the Best in multiple categories, we pride ourselves on delivering unparalleled service and ensuring customer satisfaction through our skilled technicians and commitment to quality.
Job Type: Full-time
Pay: $40,000.00 - $450,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- No weekends
- Overtime
Application Question(s):
- Do you have Managerial experience in the Customer Service field?
- Do you have professional work experience in Call Center?
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Bridgeville, PA 15017 (Required)
Ability to Relocate:
- Bridgeville, PA 15017: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $450,000