Remote Or Office Call Center Manager

GoldLeaf Homehealth is a dynamic and fast-growing healthcare company that provides compassionate at-home care services to assist seniors and disabled individuals in maintaining their independence and quality of life. We are dedicated to providing the highest level of care and support to our clients, and we are seeking a talented Call Center Manager to join our team.

We are looking for an experienced Call Center Manager who can lead and manage our remote or office call center team. In this role, you will be responsible for optimizing call center operations, ensuring the highest level of customer service, and driving team performance to achieve company goals and objectives.

Your primary objective is to create a positive and productive work environment for our call center agents while maintaining excellent communication with our clients and stakeholders. You will be leading a team of passionate individuals who are committed to providing exceptional customer service and making a difference in the lives of our clients.

Key Responsibilities :

• Provide effective leadership and coaching to call center agents to achieve individual and team performance goals.
• Conduct regular performance evaluations, provide feedback, and implement corrective actions when necessary.
• Monitor call center performance metrics and analyze data to identify areas for improvement and take necessary action.
• Develop and maintain relationships with clients, stakeholders, and other departments to ensure effective communication and resolution of issues.
• Collaborate with the HR team to recruit, train, and onboard new call center agents.
• Develop and conduct training programs to enhance the skills and knowledge of call center agents.

Qualifications : .

Working Conditions :

This is a full-time position, and the work schedule may vary depending on business needs. You may be required to work evenings, weekends, and holidays. This position can be either remote or office-based depending on the candidate's location and company's current operations.

Benefits :

Join our team of caring professionals and make a difference in the lives of our clients. Apply now and become a part of the GoldLeaf Homehealth family!