Volunteer Support Specialist

For over 100 years, Girl Scouts has empowered girls to lead, break barriers, and create positive change. At Girl Scouts of Eastern Massachusetts (GSEMA), we foster a powerful all-girl space that values collaboration over competition, inspiring girls to turn their dreams into reality.

Girl Scouts of Eastern Massachusetts (GSEMA) has a full-time opportunity available for a Volunteer Support Specialist.

The Volunteer Support Specialist is responsible for providing excellent customer service to Girl Scout volunteers. With a focus on membership retention and support in an assigned geographic area, the Volunteer Support Specialist works collaboratively to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience.

This position is a hybrid work arrangement with approximately 50% of travel within the council service area.

Some of the key responsibilities include:

• Deliver exceptional customer service to support GSEMA members with a focus on volunteers.
• Update member records utilizing Salesforce
• Provide in-person volunteer support within assigned region
• Implement, proactively, strategic initiatives to retain Girl Scout membership within assigned region
• Manage and mentor service unit (community leadership) volunteers; collaborate with cross-functional teams to identify and recommend volunteers for expanded roles and additional opportunities.
• Recognize, celebrate and appreciate volunteers annually through a variety of formal and informal methods.
• Assist in planning, promoting and executing signature volunteer events annually.
• Collaborate with other staff across all GSEMA departments to enhance and deliver the Girl Scout Leadership Experience to members
• Promote volunteer trainings, programs, events, camp, travel, and troop volunteerism.
• Address, resolve and oversee member conflicts, escalating sensitive issues to senior leadership as appropriate.

Skills and qualifications needed for this role:

• Associate’s degree or equivalent experience in a membership organization; Minimum of two (2) years of experience in related field, with a focus on volunteer management and support.
• Skilled in utilizing social networking tools; experience using Salesforce highly preferred.
• Bilingual skills is strongly preferred.
• Availability to work a flexible schedule, including some evenings and weekends, with the ability to travel throughout the council.
• Strong organizational skills, with the ability to independently plan, prioritize, and manage multiple deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong public relations abilities, including fostering and developing community collaborations.
• Proven problem-solving skills, with the ability to navigate diverse situations, personalities, and environments; adaptability in a changing environment.
• Strong decision-making, conflict resolution skills and sound judgment skills, with the ability to work both independently and collaboratively.

Join Us in Making a Difference!

At Girl Scouts of Eastern Massachusetts, we strive to create transformative learning experiences and leadership opportunities for our youth members. Diversity, equity, inclusion, and racial justice (DEI/RJ) are woven tightly into our mission of supporting and nurturing girls of courage, confidence, and character, who make the world a better place. We believe in fostering a culture that celebrates differences, promotes unity, and creates growth opportunities for our employees. Girl Scouts of Eastern Massachusetts is an Equal Opportunity Employer. Read more about our commitment to Diversity, Equity, Inclusion, and Racial Justice!

We Offer Amazing Benefits:

• Work-Life Harmony: Generous paid time-off benefits, including vacation, sick leave, and holidays.
• We've Got You Covered: Full medical and dental benefits, plus no-cost group life insurance, disability coverage, and an Employee Assistance Program.
• Investment in Your Future: Plan for your retirement with 403(b) Retirement Savings Plan. We also support your career growth with paid time for training and other development opportunities.
• Special Girl Scout Perks: Take advantage of discounts on Girl Scout merchandise at the Council Shop. Eligible family members can enjoy discounted rates for up to two (2) weeks at GSEMA summer camps. Experience the outdoors and connect with the Girl Scout spirit through outdoor activities and staff camp days.

Explore more about these benefits and join us in shaping a brighter future at GSEMA. Visit our careers page at GSEMA Careers.

Go For It

Research shows that women and members of historically marginalized groups do not apply to jobs where they feel they don’t hit 100% of the requirements. If this is how you feel after reading through this posting, we encourage you to apply anyway!

This position requires successful completion of background checks and a current Girl Scout membership.

Reasonable accommodations may be made to enable individuals to perform the essential functions of the job.