Business Analyst

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Business Analyst to join our IT Corporate Applications team. This position will identify, analyze, develop, propose and test solutions to business problems and automation opportunities.  

Key Responsibilities

• Work with users and IT to gather and organize information regarding a problem, situation or improvement opportunity. 
• Independently define situation and design system changes to satisfy requirements.
• Develop detailed specifications for programming staff.
• With assistance, prepare cost/benefit analyses and conduct post-implementation reviews.
• Serve as a liaison between IT, users and vendors. 
• Analyze system changes to be made, prepare test plans, and conduct tests to determine if desired results have been achieved. 
• Develop and maintain necessary changes within application toolsets, i.e., document, rating and algorithm. 
• Maintain a high-level of confidentiality and a professional demeanor and approach in the performance of duties. 
• Evaluate, identify and implement strategies to improve the overall efficiency of completing assigned tasks. 
• Take advantage of opportunities for professional growth and continued education. 

What We’re Looking For

• Associate’s degree or equivalent experience.
• A minimum of 3 years work experience with insurance systems with demonstrated experience working in an insurance environment with proven knowledge of MGA’s, brokerage, retail, and/or carrier operations.
• In-depth knowledge of computer technologies, including but not limited to integration concepts, logic rules, and data structures.
• Demonstrated knowledge of systems analysis techniques.
• Must be able to communicate with a wide variety of people at all levels of the organization (internal and external) in a highly effective manner using reading, writing, speaking, and listening skills.
• Must be detail-oriented, self-motivated, and willing-and-able to meet strict deadlines.
• Must be willing to travel occasionally.
   

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 9