What are the responsibilities and job description for the Manager, IT position at Glia?
About Glia
Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Manager, IT
Location: US Remote *EST Time Zone*
We're growing rapidly, and seeking a highly-motivated IT Manager to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role
As a Manager, IT (Manager, Internal Client Engineering) at Glia, you will play a crucial role in leading and scaling our Internal Client Engineering team. You will be responsible for overseeing the team that ensures the smooth onboarding of new Glianeers, provides technical support, and maintains the company's IT infrastructure. This role involves working closely with both internal stakeholders and your team to drive efficiency, security, and user satisfaction.
Responsibilities
Our award-winning technology powers conversations with customers for some of the world's largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
Manager, IT
Location: US Remote *EST Time Zone*
We're growing rapidly, and seeking a highly-motivated IT Manager to be a key part of the team. If you have what it takes to thrive in a fast-paced, dynamic fast-growth startup, keep reading!
The Role
As a Manager, IT (Manager, Internal Client Engineering) at Glia, you will play a crucial role in leading and scaling our Internal Client Engineering team. You will be responsible for overseeing the team that ensures the smooth onboarding of new Glianeers, provides technical support, and maintains the company's IT infrastructure. This role involves working closely with both internal stakeholders and your team to drive efficiency, security, and user satisfaction.
Responsibilities
- Lead and mentor a global team of Internal Client Engineers, fostering their professional growth and ensuring high-quality service delivery
- Collaborate with cross-functional teams to streamline the onboarding and offboarding process for new employees
- Develop and implement IT strategies aligned with Glia's overall business objectives
- Manage and optimize the global team's processes, tools, and technologies
- Work closely with Security and Compliance teams to define and achieve quarterly Objectives and Key Results
- Oversee the management of IT assets, including hardware, software, and cloud-based services
- Ensure the team maintains high standards of customer service and technical support for all Glianeers
- Stay up-to-date with emerging technologies and industry trends to continuously improve IT operations
- Manage vendor relationships and contracts related to IT services and equipment
- Develop and maintain IT policies and procedures to ensure security and compliance
- OS: Mac
- MDM: Jamf
- SSO: Okta
- Infrastructure: AWS
- Communication channels: Zoom, Slack
- Google Workspaces
- Located & willing to work in EST (Eastern Time Zone)
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 5 years of experience in IT management or leadership roles
- Experience working with and leading a global team (Europe and North America) is preferred
- Strong understanding of IT infrastructure, security best practices, and compliance requirements
- Excellent project management and problem-solving skills
- Outstanding communication and interpersonal skills, with the ability to work effectively with both technical and non-technical audiences
- Experience managing and mentoring technical teams
- Proficiency in English (reading, writing, and speaking)
- Nice to have
- Experience with cybersecurity practices and tools
- Familiarity with Python and scripting languages
- Knowledge of Atlassian products and AWS command line
- ITIL, ITSM, or other relevant IT management certifications
- Stock Options and Competitive Salary
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you'll need
- Team events: Sync Weeks, Annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
- Diversity: 25 countries represented
- Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
- Want to know more about working at Glia? Check our Glia's Career FAQs
