IT Support / IT Help Desk Hybrid Reston VA

Hello,

Title IT Support
Reston, VA

Minimum 4yrs experience should be there

Description:

Support agents will manage MyServices tickets and Sentinus situations to resolution in a 24/7/365 environment using the knowledge articles and best practices. Support agents will also respond to requests and assist on the implementation of changes and tasks using guided instructions to perform the tasks.

Daily efforts will include performing scheduled actions or responding to automated alerts to maintain an application or other platform with a priority on the production environment and best efforts for lower environments. This includes but is not limited to the following:

• Troubleshooting stoppages
• Repairing bugs
• Documenting application performance
• Coordinating with technology and/or infrastructure management to resolve issues, create enhancements/fixes to prevent future issues, and track implementation of the fixes
• Running business processing via schedulers and runbooks

Qualifications:

- Bachelor's degree in computer science, computer engineering or related field required.

- 2 years working experience required.

- Basic AWS Knowledge and knowledge of programming languages to comprehend reading code and basic functions.

- Ability to create business solutions that increase competitive advantage.

- Ability to exercise good judgment in selecting methods and techniques for obtaining solutions.

- Project management skills to handle diverse projects, often simultaneously, and meet aggressive deadlines.

- Ability to solve technical problems/ processes and understand complex details.

- Ability to increase operating efficiency and produce high quality technical solutions.

- A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level.

- Ability to analyze complex situations and problems & do the necessary research using multiple sources of information to arrive at innovative solutions.

Skills:

Exposure to a ticket tracking tool such as Remedy, ServiceNow, Sentinus

• Ability to multitask and handle a high volume fast paced environment
• Ability to work independently as well as with a team
• Ability to follow strict guidelines
• Dependable employee with flexible work hours
• Existing knowledge and skills with at least two of the following: - AWS and EC2 instances, Messaging products like Tibco EMS or MQ, and UNIX
• Experience working in and with a Knowledge Base
• Experience working in an environment with SLAs
• Excellent written and verbal communication skills
• Excellent organization and communication skills.

Qualification Assessment

Must Have

FNMA Company Default Category

4-7 years engineering experience in IT environment 4 years

Bachelor degree in Computer Science, Information Systems, Mathematics, Engineering, OR related field

Experience in implementation methodologies and the application development environment

Thanks