End User Hardware and Software Technician

6 month initial contract

Max rate: $30.75/hr W2 or $35/hr C2C
Candidates must be able to come onsite for 1st 6 weeks then remote 2 days per week, 3 days onsite.

Description:
The technician provides IT technical support to users with the State of Pa in Harrisburg, Pennsylvania. They also support users at the Mechanicsburg location and provide remote support to other offices in Philadelphia and Pittsburgh. Additional responsibilities include supporting, maintaining, and configuring staff desktop PCs, laptops, client applications, printers, and other end-user devices.

Job Duties:

· Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.

· Installs, configures and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications.

· Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.

· Configures and supports user access to SharePoint Online resources.

· Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.

· Administers client-server virtual machine images and clones images, creates image templates and makes images available to thin clients for end users' access and use.

· Coordinates hardware repair activities with vendors and AOPC/IT staff and diagnoses hardware and software problems with vendor phone support.

· Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.

· Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other Smartphone devices.

Minimum Qualifications:

· One year of technical experience in network operations or network maintenance.

Satisfactory criminal background check required.

Job Types: Full-time, Contract

Pay: $30.75 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• network maintenance or network operations: 1 year (Required)

Ability to Commute:

• Mechanicsburg, PA 17055 (Required)

Ability to Relocate:

• Mechanicsburg, PA 17055: Relocate before starting work (Required)

Work Location: In person

Salary : $2 - $35