End User Hardware and Software Technician

Location: Mechanicsburg, PA
Description: Our client is currently seeking a End User Hardware and Software Technician: Hybrid Remote - Mondays and Fridays Remote

Provides IT technical support to users. Additional responsibilities include supporting, maintaining, and configuring staff desktop PCs, laptops, VMWare virtual servers, client applications, printers, and other end-user devices.

Job Duties

• Installs, configures, and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications.
• Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
• Configures and supports user access to SharePoint Online and OneDrive resources. Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.
• Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
• Administers client-server virtual machine images and duplicates images, creates image templates, and makes virtual machines available for end users' access and use.
• Coordinates hardware repair activities with vendors and AOPC/IT staff and diagnoses hardware and software problems with vendor phone support.
• Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
• Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other SmartPhone devices.

Minimum Qualifications

• Associate's degree in any IT field
• One year of technical experience in end-user support and server/peripheral support. Additional Requirement
• Satisfactory criminal background check required. (completed by AOPC)
• Valid driver's license required.

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Contact:

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