What are the responsibilities and job description for the End User Hardware and Software Technician position at Global IT Resources, Inc.?
Job Overview
The technician provides IT technical support to users with our esteemed client in the State of PA in Harrisburg, Pennsylvania.
They also support users at the Mechanicsburg location and provide remote support to other offices in Philadelphia and Pittsburgh.
Additional responsibilities include supporting, maintaining, and configuring staff desktop PCs, laptops, client applications, printers, and other end-user devices.
Duties
- Configures and troubleshoots local and network multi-function printers, copiers, and scanning devices.
- Installs, configures and supports desktop PCs, thin clients, and laptops with client operating systems, client network configurations, host security, remote access, line of business applications, and office productivity software applications.
- Utilizes system event logs to administer, troubleshoot, and resolve host client issues; utilizes client and server tools to patch operating systems and software applications; installs, uninstalls, and upgrades system hardware and software.
- Configures and supports user access to SharePoint Online resources.
- Supports, maintains, and configures physical and virtual servers for file or print sharing and application hosting.
- Administers client-server virtual machine images and clones images, creates image templates and makes images available to thin clients for end users' access and use.
- Coordinates hardware repair activities with vendors and IT staff and diagnoses hardware and software problems with vendor phone support.
- Utilizes tools such as Systems Center Configuration Manager for client systems management, application deployment, virtual application deployment, asset management, and remote client assistance; utilizes tools for remote end-user support.
- Configures and supports client wireless connections on laptops, iPads, iPhones, Air Cards, and other Smartphone devices.
Requirements
- One-three years of technical experience in network operations or network maintenance.
- Satisfactory criminal background check required.
Join us as a Hardware/Software Technician where your expertise will play a crucial role in maintaining our technological infrastructure while delivering exceptional service to our users.
Job Types: Contract, Temp-to-hire
Pay: $28.00 - $30.75 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $28 - $31
