What are the responsibilities and job description for the Program Manager position at GLOBAL Recruitment Solutions LLC?

The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products / programs from new product introduction through volume production. He / she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. This role requires a background within an electronics manufacturing service (EMS) or contract manufacturer (CM).

Responsibilities :

Leader of the Customer Focus Team (CFT). Prioritize and monitors all CFT activities.
Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.

Ensures successful new product introduction :

Executes to NPI standard process

Understands and monitors S&OP

Identifies and secures skills needed for effective transitions

Sets appropriate expectations with customers

Manages pricing and ECO prioritization during the process

Understands and maintains customer product knowledge and roadmap

Gains understanding of customer market and competition

Establishes and monitors KPIs related to E&O, PPV and inventory turns

Manages recurring pricing activities. Uses contract, pricing model and updated costs to present new pricing to customers. Negotiates to successful completion.

Monitors and investigates technical, scheduling, financial and quality metrics, which deviate from established requirements; determines cause, and takes corrective action.

Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)

Ensures appropriate attendees are well prepared for meeting, understanding data and issues

Sets meeting objectives, develops agendas and tools to accomplish objective

Prepares internal teams for meeting

Aligns topics and presentations with customer prior to meeting

Provides timely notification to GMs and global program managers of critical problems encountered, action taken, and anticipated effect on project objectives.

Accountable for driving objectives related to continuous improvements

Accountable to ensure the build and delivery schedules by working with the customer, internal supply chain, and operations.

Works with SCA to ensure resolution of excess and obsolete inventory issues.

Ensures the recovery for costs related to ECO activity, Non-Recurring Expenses (NRE) and other miscellaneous.

Meets and manages customer demand in accordance with contract, site inventory objectives, equipment and personnel capacity

Ensures customer demand (PO and Forecast) is managed and well understood by CFT members

Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)

Tracks, trends and reports On-Time Delivery to customer request and Benchmark commitment

Monitors customer revenue plan through demand outlook

Understands contractual obligations of the contract related to :

Flexibility allowances and manages requests for pull-ins and push-outs or cancellations

Payment terms and invoicing

Any potential penalties from customer

Cost reduction obligations / targets and communicates to organization

Excess and obsolete terms, recovery and escalation path as required

Warranty terms, recall and epidemic failure qualifiers

Ensures execution to contract terms and conditions to meet Benchmarks obligations.

Communicates contract requirements internally.

Conducts monthly Program Reviews utilizing Benchmark standard process.

Executes customer quotation requests

Assesses risk utilizing and the Risk / Liability Tool

Ensures accuracy of quotations to protect gross margin

Validates the establishment of quotes to actuals costs comparisons

Coordinates with procurement organization to develop supply chain strategy which aligns with customer contract and site goals

Identifies risk of inventory exposure, coordinates reserve with site controller

Manages inventory days of sales

Establish standard cost for parts based on customers influence, material, labor standard changes or inventory days

Ensures Positive Price Variances alignment to site goals at the point of sale

Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure

Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer

Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost and promotes with the customer and coordinates with the appropriate Benchmark function.

Accountable for and ensures receipt and distribution of customer documentation packages.

Coordinates collection and distribution of customer quality data.

Ensures ECO process and impacts are captured and reported to customer.

Monitors customer DPPM, DPU or DPMO with customer focus team to ensure quality measurements are within contract and customer required limits

Monitors customer escapes events and lead customer focus team to root cause and corrective action driving closer of issues

Monitors customer COPQ and works with CFT to reduce

Participates in MRB activities to drive rapid resolution of issues

Embraces change and adapts quickly to a new way of working.

Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions.

Actively uses, applies and promotes problem solving tools (root cause, 8D, 5 Why's, 6Ms, etc.) in daily activities to recognize and define problems, analyze data, develop and implement solutions, and evaluate outcome.

Possess sound negotiating ability. Effectively explores alternatives and positions to reach mutually beneficial sales agreements that gain customers acceptance and commitment.

Effectively explores alternatives to reach mutually beneficial agreements that gain customers acceptance and commitment.

Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers.

Where applicable, recruits, interviews and hires team members. Continuously assesses individual and team strengths and development needs. Coaches and mentor subordinates.

Creates and manages succession plans.

Establishes clear measurable goals and objectives by which to assess individual and team results (i.e. metrics, results against project timelines, training documentation, knowledge of roles and responsibilities, personal development goals).

Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals.

Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.

Drives a lean culture.

Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).

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