What are the responsibilities and job description for the Program Manager position at GLOBAL Recruitment Solutions LLC?
The Program Manager is responsible for the execution of customer strategies related to one or more customers including all products / programs from new product introduction through volume production. He / she is responsible for achieving high customer satisfaction, driving profitable business relationships and sales growth and providing strong leadership to the customer focus teams to ensure achievement of customer commitments. This role requires a background within an electronics manufacturing service (EMS) or contract manufacturer (CM).
Responsibilities :
- Leader of the Customer Focus Team (CFT). Prioritize and monitors all CFT activities.
- Acts as primary day-to-day customer point of contact and functions as the primary Customer contact in resolution management and responsible for the overall health of the customer relationship.
Ensures successful new product introduction :
Gains understanding of customer market and competition
Communicates updated data to close gap between customer request and Benchmark commitment (manage expectations)
Monitors customer revenue plan through demand outlook
Understands contractual obligations of the contract related to :
Manages inventory days of sales
Coordinates collection and distribution of customer quality data.