Medical Spa Manager

Glow Aesthetics Medical Spa

The Ultimate Beauty Destination

We are proud to offer Vermont the best non-surgical beauty treatments. You will find all of the pampering and rejuvenation you deserve, combined with the most sophisticated aesthetic procedures to keep you looking as great as you feel. We offer a brilliant fusion of beauty and science to produce gorgeous results just for you. Come join our team at the fastest growing medical spa in Vermont!

Position Overview

The Medical Spa Manager will oversee the daily operations of a high-end medical spa, ensuring exceptional customer service, managing staff, maintaining inventory, and optimizing the clinic's financial performance. The manager will work closely with medical professionals, estheticians, and front-desk staff to create a relaxing and results-driven experience for clients. This role combines business management, customer relations, and healthcare coordination to ensure the smooth and successful operation of the spa.

Key Responsibilities

1. Operational Management

• Oversee Daily Operations: Manage the daily functions of the spa, including scheduling, staff coordination, and facility maintenance.

• Ensure Compliance: Ensure that all procedures and protocols are followed in compliance with local health and safety regulations and medical standards.

• Maintain Facility: Oversee the cleanliness, organization, and aesthetics of the spa, always ensuring a luxurious and professional environment.

• Vendor Management: Coordinate with suppliers and manage relationships to ensure timely delivery of products, negotiate contracts, and maintain inventory levels.

2. Financial Management

• Budgeting & Forecasting: Manage the spa’s budget, including expense tracking, financial reporting, and profitability analysis. Develop and implement strategies to optimize revenue and reduce costs.

• Sales & Performance Metrics: Track performance metrics (e.g., client retention, revenue growth) and prepare reports for the leadership team. Develop and implement strategies to achieve financial targets.

• Product & Service Upselling: Work with the team to promote and upsell treatments, products, and memberships to clients, maximizing revenue potential.

3. Staff Management & Leadership

• Recruitment & Onboarding: Hire, train, and onboard new staff, ensuring they are knowledgeable about services, treatments, and products.

• Team Leadership: Lead and motivate the spa team, providing ongoing training, coaching, and professional development to maintain high levels of service and staff morale.

• Staff Scheduling: Create and manage employee schedules to ensure optimal coverage during peak hours, while maintaining operational efficiency.

• Performance Management: Conduct regular performance reviews, providing feedback and setting clear goals for staff. Address any performance or behavioral issues proactively.

4. Client Relations & Customer Service

• Client Satisfaction: Ensure that all clients receive exceptional service from the moment they enter the spa to their post-treatment follow-up. Address any client concerns or complaints promptly and professionally.•

VIP Client Management: Develop and nurture relationships with VIP and high-profile clients, ensuring they receive personalized attention and services.

• Client Retention: Implement and oversee client loyalty programs, promoting repeat business and long-term client relationships.

• Event Coordination: Plan and execute promotional events, product launches, and spa-specific client engagement activities.

5. Marketing & Promotion

• Marketing Strategy: Collaborate with the marketing team to develop and execute marketing campaigns, social media strategies, and promotional offers.

• Brand Management: Maintain brand standards in all client interactions and visual presentations. Ensure consistency in messaging, promotions, and the overall client experience.

• Customer Acquisition: Utilize marketing insights to attract new clients and expand the spa’s client base.

• Community Engagement: Represent the spa in local community events, health fairs, and professional networks to drive awareness and growth.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred.

• 3-5 years of management experience in the spa, medical spa, or healthcare industry.

• Knowledge of medical-grade skincare treatments and procedures (e.g., Botox, fillers, laser treatments, microneedling, etc.).

• Experience with spa management software, scheduling platforms, and electronic health record (EHR) systems.

Skills & Competencies

• Leadership: Proven ability to lead and inspire a team, drive high performance, and maintain a positive work environment.

• Customer Service: Exceptional customer service and interpersonal skills, with a focus on creating a welcoming and client-centric atmosphere.

• Business Acumen: Strong financial management skills, with experience in budgeting, forecasting, and optimizing profitability.

• Marketing Savvy: Understanding of social media platforms and marketing strategies to drive client engagement and retention.

• Organizational Skills: Strong organizational and multitasking abilities to manage various aspects of spa operations effectively.

• Problem Solving: Ability to handle customer issues and staff challenges with discretion and professionalism.

Working Conditions

• Must be available to work weekends, evenings, and holidays, depending on the spa’s schedule and business needs.

• Ability to stand for long periods and occasionally lift light equipment or products.

Benefits

• 401(k) matching

• Health insurance

• Paid time off

• Discounts on Spa Services

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• South Burlington, VT 05403 (Required)

Work Location: In person

Salary : $55,000 - $75,000