Collections - Loss Recovery Account Representative I

Overview

Why GM Financial?

GM Financial promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. We invite YOU to join an innovative team of trend-setters in the automotive finance industry.

 

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.

 

**Projected start date for this opening is beginning of February**

 

If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for service; apply to be a part of the GM Financial Team.

 

What We Offer:

• Competitive Salary of $20/hour and bonus incentive
• Day one benefits: Access to health, dental and vision benefits on your first day
• 12 weeks paid parental leave
• Company Match for 401K contribution
• Generous Paid Time Off (personal, vacation, sick, paid holidays)
• Casual Dress Code
• Quarterly Volunteer Opportunities
• On-site Cafeteria
• Fun Environment
• A culture of learning: Training and career development offered at every level. Plus, educational reimbursementfor full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

 

 

Training hours: 8am-5pm for the first 3 weeks in office. Office is located in Arlington, Texas.

 

 

Responsibilities

Collections Account Representative I - Loss Recovery

 

Job Summary

The Collection Account Representative I - Loss Recovery is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.

 

JOB DUTIES

• Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
• Execute day-to-day strategies and actively contribute to center performance objectives
• Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
• Ensure actions are in compliance with company policies and laws
• Initiate contact with customers, authorized third parties and vendors to resolve accounts
• Maximize productive time by utilizing effective time management skills
• Accurately and efficiently document collections and servicing activity in the appropriate system of record
• Utilize collection tools appropriately
• Perform other duties as assigned
• Conform with all company policies and procedures

Qualifications

Qualifications

 

Knowledge:

• Knowledge of effective customer service techniques
• Basic knowledge of state and federal laws (e.g., repossession and bankruptcy)
• Basic knowledge of the Automobile Industry
• Knowledge of Microsoft Office applications
• Understanding of the Fair Debt Collection Practices Act (FDCPA)
• Knowledge of GM Financials core business functions, policies and procedures

Skills:

• Ability to handle multiple tasks and deadlines
• Ability to maintain effective working relationships and interact collaboratively with internal and external customers
• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
• Detail oriented with accurate data entry skills
• Ability to negotiate effectively and apply effective questioning and listening skills
• Good verbal and written communication skills
• Ability to maintain confidentiality
• Commit to continuous improvement of business, customer and employee environments

Experience

• High School Diploma or equivalent required
• Bachelor’s Degree preferred
• 0-2 years previous experience in collections or customer service preferred

Salary

The starting pay for this role is: USD $20.00/Hr. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.

Salary : $20