Front Desk Coordinator (Part Time)

Front Desk Coordinator/Community Ambassador
This is a part time position with flexible hours, up to 28 hours per week. Evenings and weekends are required.

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Front Desk Coordinator Position Description

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Does this sound like you?

You have the gift of easily forming connections with a variety of people. The small details are important to you. You always show up and you are excited to work with a dynamic team to build something new. Bring your talents to GoggleWorks and shine as a Community Ambassador, where you are the “front lines” in our work, responding to the needs of our community and our guests. Your goal is to make positive, memorable interactions with current students, artists, donors, and partners, while also developing relationships with new faces to broaden and diversify these groups. Your success will allow GoggleWorks to diversify our audience, deepen our impact, and fulfill our mission.

About GoggleWorks Center for the Arts

GoggleWorks is a place to develop skills, ask questions, experiment freely, and investigate the human spirit. Here we create a dialogue between the established and the experimental, the contemporary and the traditional. Through exceptional arts education and engaging community programming, we inspire people to expand the boundaries of art making, personal growth, and appreciation for material culture. GoggleWorks supports aspiring, emerging, and established artists through year-round arts education; including workshops, classes, visiting artists, residencies, summer camps, studio access, and exhibitions. Additionally, GoggleWorks offers a robust schedule of community programs and special events; including Arts Festival Reading, monthly Spotlight Nights, and our After School Arts Program.

Our Mission

GoggleWorks’ mission is to nurture the arts, foster creativity, promote education, and enrich the community.

Reporting
Community Ambassadors report directly to the Director of Retail & Visitor Experience.

Position Description
GoggleWorks Center for the Arts seeks a friendly and enthusiastic person for the position of Community Ambassador, who will be responsible for providing outstanding guest experiences and internal support to all artists, arts partners, students, visitors and staff that frequent our spaces and retail area. Their driving purpose will be to deliver memorable interactions with each of our guests, leaving a positive, lasting impression of GoggleWorks which embodies our core values of: accessibility, collaboration and artistic and operational excellence. This position is multi-faceted with a strong emphasis on the new retail space and the selling of our merchandise.

Preferences

• People-person with an outgoing, positive attitude and the ability to deal effectively and courteously with the public in occasionally stressful situations - Organized, detail-oriented, proactive with the ability to manage competing priorities effectively and adapt quickly to change

• Passion for the visual arts, commitment to GoggleWorks' mission and willingness to learn about and embrace the local community; prior familiarity with the Reading area a plus

• Professional and conversational, with strong oral and written communication skills; bilingual in English/Spanish highly desired

• Ability to work as a member of a team, as well as independently, to build relationships with both regular and first-time visitors

• Previous experience working in customer service required; experience in events, retail or education a plus

• Ability to use a point of sale system, handle cash, run credit card machine, manage end-of-day count, and daily deposits; experience with Square POS or Square for Retail a plus

• Capable of working a flexible schedule. Some nights and weekends are required.

• Experience with Google Suite (Gmail, Google Drive, Calendar, Sheets, Docs, etc.)

• Proficient in Microsoft Office (Word, Excel)

• Experience with WordPress a plus

Key Responsibilities

• Create a welcoming atmosphere for every guest at GoggleWorks with an emphasis on delivering a consistent, positive experience to all

• Initiate conversations as an opportunity to promote GoggleWorks. This includes sales of retail items, classes, memberships, gallery artwork, gift cards, studio rentals and materials purchases, concessions, and events

• Act as a spokesperson for the artists featured in our retail space and galleries by learning about their artwork and using that knowledge to engage with our guests

• Answer phones to resolve questions regarding GoggleWorks’ offerings, directing calls to the appropriate departments/persons when necessary

• Field in-person, phone, and email inquiries regarding GoggleWorks educational/group programs, contracts and special events and take registrations/process payments for a variety of offerings

• Maintain the appearance of our retail space by restocking as needed, updating signage, straightening and reorganizing our products, and routinely cleaning and /or polishing the artwork

• Arm and disarm our alarm system on a daily basis in addition to handling security protocols when the alarm is activated

• Provide administrative support when necessary to our Programs, Marketing and Events departments to ensure smooth daily operations

• Receive and distribute packages and shipments to both staff and tenants

GoggleWorks Center for the Arts is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, sexual orientation, political affiliation, or belief. Employment decisions are made without consideration of these or any other factors that are prohibited by law.

Job Type: Part-time

Pay: $14.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekends as needed

Supplemental pay types:

• Commission pay

Application Question(s):

• What do you enjoy about interacting with new people?
• What kind of art do you like?
• Are there days you are unavailable to work?
• Do you prefer part time or full time work?

Language:

• Spanish (Required)

Work Location: In person

Salary : $14