What are the responsibilities and job description for the Customer Onboarding Expert position at GOGov?
GOGov is a leading provider of GovTech solutions, serving over 500 municipalities across the country. As a Customer Onboarding Expert, you'll play a critical role in configuring our products to meet the needs of new and existing customers, while training their staff on how to use our software.
About Our Products
We offer a range of innovative solutions, including Citizen Request, Mobile Notifications, and Online Permitting. Our products empower local governments to maintain, develop, and connect with millions of citizens.
Key Responsibilities
- Configure our products to meet customer needs
- Train customer staff on how to use our software
- Collaborate with product and engineering teams on customer feedback and product releases
- Conduct annual account reviews with customers
What We Offer
- A competitive salary range of $70,000 - $95,000 (based on experience)
- Comprehensive benefits package, including health, dental, vision, 401k, and more
- Paid holidays and flexible time off (PTO) with some flexible scheduling
- A fun work environment with free office snacks, company lunches, and team-building events
- Multiple career path options in customer success, QA testing, product development, and more
Requirements
- Project management skills and a highly organized approach
- Excellent communication and multi-tasking skills
- Tech savviness, with the ability to learn quickly and attention to detail
- An outgoing personality with great phone presence
- 2 years of related or professional office experience preferred
Salary : $70,000 - $95,000
