What are the responsibilities and job description for the Concierge Customer Service Representative position at Golacity Premier Solutions?
Job Summary:
We are seeking a self-motivated and customer-oriented individual to join our team as a Concierge / Customer Service Representative. As the first point of contact for guests, you will play a crucial role in providing exceptional service. If you have excellent communication skills, a passion for helping others, and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
- Provide outstanding customer service by responding to inquiries, resolving issues, and addressing resident concerns in a timely and professional manner
- Assist residents in locating packages, signing up for events and other tasks assigned
- Maintain accurate logs and documentation of incidents
- Utilize phone etiquette skills to handle incoming calls and direct them to the appropriate department or individual
- Assist with front desk duties such as greeting visitors, answering questions, and directing them to the appropriate area
- Handle guest services inquiries and provide information about our products or services
- Demonstrate excellent time management skills to prioritize tasks and meet deadlines
- Use professionalism to enhance resident relations and promote loyalty
Requirements:
- Previous experience in customer service or a related field is preferred
- Bilingual proficiency is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to work well under pressure in a fast-paced environment
- Proficient in using computer systems and software applications
- Knowledge of front desk operations is desirable (e.g., hotel or restaurant experience)
- Ability to adapt quickly to changing situations and handle difficult customers with empathy
We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about delivering exceptional customer service and enjoy working in a dynamic team, we encourage you to apply for this position.
Shift: Suday - Tuesday
3pm - 11pm
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 24 per week
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $15 - $16